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- Tasks: Welcome guests, manage check-ins, and handle enquiries with a smile.
- Company: Join Cotswold Inns & Hotels, known for unforgettable experiences in stunning locations.
- Benefits: Enjoy discounts on food, drink, and hotel stays, plus tips and flexible pay options.
- Why this job: Be part of a supportive team that values individuality and offers growth opportunities.
- Qualifications: Strong interpersonal skills and a passion for guest satisfaction are essential.
- Other info: Access to training, healthcare benefits, and an online savings platform.
At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswolds. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.
With Fuller’s values at our core - doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? - we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.
The Swan in Bibury, a former Cotswold coaching inn is located on the enchanting banks of the River Coln. Offering 22 guest rooms including accommodation in one of the four garden cottage suites, The Hotel also has a welcoming bar and popular brasserie.
What we can offer you:
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
- Discounted hotel stays at hotels in the Fuller’s Family.
- Access to 'My Fuller’s' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.
What we look for in a Receptionist:
- Create a welcoming and positive first impression for guests arriving at the hotel.
- Manage check-ins efficiently, especially during busy periods.
- Handle various enquiries from guests with professionalism and attentiveness.
- Utilise IT systems effectively to manage reservations and guest information.
- Possess strong interpersonal skills and prioritise guest satisfaction.
Reception Staff - Bibury employer: Fullers
Contact Detail:
Fullers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Staff - Bibury
✨Tip Number 1
Familiarise yourself with the Cotswold Inns & Hotels brand and their values. Understanding their commitment to warm hospitality and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles when networking. Engaging with current employees on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss how you would create a welcoming atmosphere for guests. Think of specific examples from your past experiences that demonstrate your ability to manage check-ins and handle guest enquiries effectively.
✨Tip Number 4
Showcase your IT skills, especially if you have experience with reservation systems. Being able to discuss your proficiency with technology can set you apart, as it’s crucial for managing guest information efficiently.
We think you need these skills to ace Reception Staff - Bibury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like managing check-ins, handling enquiries, and using IT systems, as these are crucial for the Reception Staff role.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention why you want to work at Cotswold Inns & Hotels and how you align with their values of individuality and community connection.
Showcase Interpersonal Skills: In your application, provide examples of how you've created positive experiences for guests in previous roles. Highlight your ability to manage busy periods and maintain professionalism under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is essential for a Receptionist.
How to prepare for a job interview at Fullers
✨Showcase Your Interpersonal Skills
As a Receptionist, strong interpersonal skills are crucial. During the interview, demonstrate your ability to communicate effectively and warmly with others. Share examples of how you've created positive experiences for guests or customers in previous roles.
✨Familiarise Yourself with the Company
Research Cotswold Inns & Hotels and understand their values and mission. Be prepared to discuss how you align with their commitment to warm hospitality and exceptional service. This shows your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle busy periods. Think of specific scenarios where you managed check-ins efficiently or resolved guest enquiries professionally. Practising these responses can help you feel more confident.
✨Demonstrate IT Proficiency
Since the role involves utilising IT systems for reservations and guest information, be ready to discuss your experience with relevant software. If you have examples of how you've used technology to enhance guest experiences, share those during the interview.
