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For Companies At a Glance
- Tasks: Shape customer-first strategies and design multi-channel customer journeys.
- Company: Join a leading technology consultancy in London, driving impactful change.
- Benefits: Enjoy hybrid work options and competitive salary up to £65,000.
- Why this job: Work on high-profile projects and influence key decisions from day one.
- Qualifications: Experience in customer experience roles, omni-channel mapping, and data-driven strategy.
- Other info: Collaborate with experts across analytics, UX, and marketing technology.
The predicted salary is between 46800 - 78000 £ per year.
We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You’ll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming how businesses connect with their customers, using insight, creativity, and strategic thinking to power change.
About the Role
As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You’ll be involved in strategic planning, proposition development, and growing long-term client relationships.
What You’ll Be Doing
- Lead the creation of customer strategies that span the full lifecycle — from acquisition to retention and loyalty.
- Design customer journeys and contact strategies for multi-channel environments.
- Use data and behavioural insight to shape strategies that drive performance.
- Engage with senior client stakeholders, influencing key decisions and guiding long-term transformation.
- Collaborate with client services teams to identify opportunities for growth and innovation.
- Support new business pitches and help evolve the wider CX proposition.
What We’re Looking For
- Background within similar customer experience / CX role preferably from within a consultancy.
- Strong background in omni-channel customer journey mapping and contact planning.
- Confident working with data and insight to inform strategic recommendations.
- Skilled in building and managing senior client relationships.
- Able to juggle multiple projects in a fast-paced, collaborative environment.
- Experience with marketing tech platforms (e.g., Adobe, Salesforce, Braze).
- Strategic thinker with a hands-on approach and a sharp commercial mindset.
Customer Experience Consultant employer: CPS Group (UK) Limited
Contact Detail:
CPS Group (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and technology. Understanding tools like Adobe, Salesforce, and Braze will not only boost your confidence but also show potential employers that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with professionals in the customer experience field. Attend industry events or webinars to connect with others who work in similar roles. This can lead to valuable insights and even referrals for job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully influenced client decisions in previous roles. Highlighting your ability to engage with senior stakeholders will demonstrate your readiness for this position.
✨Tip Number 4
Showcase your strategic thinking skills by being ready to discuss how you would approach creating customer strategies. Think about potential challenges and solutions you might propose, as this will illustrate your hands-on approach and commercial mindset.
We think you need these skills to ace Customer Experience Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience roles, particularly within consultancy. Emphasise your skills in omni-channel customer journey mapping and any experience with marketing tech platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer-first strategies. Mention specific examples of how you've used data and insights to drive performance in previous roles.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your impact in previous positions. This could be improvements in customer retention rates or successful campaign outcomes.
Showcase Your Strategic Thinking: During the application process, make sure to convey your strategic mindset. Discuss how you approach problem-solving and decision-making, especially in fast-paced environments.
How to prepare for a job interview at CPS Group (UK) Limited
✨Understand the Customer Journey
Familiarise yourself with omni-channel customer journey mapping. Be prepared to discuss how you would design customer journeys and contact strategies, showcasing your understanding of the full lifecycle from acquisition to retention.
✨Showcase Your Data Skills
Since the role involves working with data and behavioural insights, come equipped with examples of how you've used data to inform strategic recommendations in previous roles. Highlight any experience with marketing tech platforms like Adobe or Salesforce.
✨Engage with Senior Stakeholders
Demonstrate your ability to build and manage relationships with senior client stakeholders. Prepare to discuss past experiences where you influenced key decisions and guided long-term transformations.
✨Prepare for a Fast-Paced Environment
The consultancy environment can be dynamic and fast-paced. Be ready to discuss how you manage multiple projects simultaneously and collaborate effectively with teams to drive innovation and growth.
