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- Tasks: Join our team to deliver unforgettable customer experiences at live events.
- Company: ATG Entertainment is a leader in the live entertainment industry, creating memorable experiences.
- Benefits: Enjoy perks like theatre tickets, discounts, mental wellbeing support, and more!
- Why this job: Be part of a passionate team in a vibrant environment, making memories for guests.
- Qualifications: No prior experience needed; just bring your enthusiasm and customer service skills!
- Other info: Must be 18+; we welcome diverse applicants and support inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Are you great with customers, but looking for something a little bit different? We are looking for customer-focused staff who would like to work in our exciting, fast-paced and interesting company.
Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show...and that they want to return again and again!
As part of our Customer Experience Team you will make this happen. The charismatic and welcoming face of the company, you will offer the highest standards of customer service and care. You will ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You will take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events. Further information on the role and the skills you will need can be found in our full job description and in our website article.
If you have the skills to achieve our goals and an affinity for our values we would like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
The Piccadilly Theatre, situated in the heart of London’s West End, stands as a testament to the rich history of theatrical arts. Opening its doors in 1928, this iconic venue has hosted a myriad of acclaimed productions and performances, contributing significantly to the cultural tapestry of London’s entertainment scene.
We offer the following benefits for our Customer Experience Team Members:
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Card
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk.
Customer Experience Team Member - London employer: ATG Entertainment
Contact Detail:
ATG Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member - London
✨Tip Number 1
Familiarise yourself with the live entertainment industry and the specific events hosted at the Piccadilly Theatre. Understanding the types of shows and the audience can help you engage more effectively with customers.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will demonstrate your ability to maintain a positive experience for guests, even under pressure.
✨Tip Number 3
Network with current or former employees of ATG Entertainment. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your passion for live entertainment and how it aligns with ATG's values. Showing genuine enthusiasm for the role and the company can set you apart from other candidates.
We think you need these skills to ace Customer Experience Team Member - London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Experience Team Member position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service and live entertainment. Use specific examples from your past experiences to demonstrate your ability to create memorable customer experiences.
Highlight Relevant Skills: Make sure to emphasise any relevant skills such as communication, teamwork, and problem-solving in your CV. Mention any experience you have in fast-paced environments or customer-facing roles, even if they are not directly related to entertainment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at ATG Entertainment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Familiarise Yourself with the Venue
Research the Piccadilly Theatre and its history. Being knowledgeable about the venue and its significance in London's entertainment scene will demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various customer situations. Think of specific scenarios where you successfully resolved issues or enhanced a customer's experience, and be ready to discuss them.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work well in a team and adapt to changing environments. The role involves working with a passionate team in a fast-paced setting, so showcasing your collaborative skills will be beneficial.
