Customer Account Advisor

Customer Accounts Advisor position at Trinity Estates (1-2 month Fixed Term Contract)

Location: Trinity Estates – Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN

Working Hours: 09:00-17:15 Monday – Friday

Salary: Competitive

About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally.

Benefits:

• 24 days annual leave for work-life balance
• Discounts on shopping and services through Perkbox
• Employee Assistance Programme for confidential support
• Hybrid and flexible work opportunities
• Financial support for personal development
• Opportunities for career growth
• Recognition incentives
• Cycle to Work scheme for a healthy lifestyle
• Employee Referral Scheme for potential bonuses

Job Description: The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.

Key Responsibilities And Tasks Include:

• Collections, credit control and query management of a portfolio with a high volume of accounts
• Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team
• Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams
• Corresponding with debtors via telephone, written communications chasing settlements and addressing issues, requests, queries
• Generating cyclical reminder/chase letters, statements and coordinating instructions to external solicitors
• Arranging and monitoring payment plans for accounts in arrears directly with account holders

Qualifications And Skills: Candidates for this position should have the following skills and qualifications:

• Credit control and customer service experience
• Knowledge, experience or an interest in the property management industry
• Excellent communications skills essential written and spoken
• Good IT experience/literacy (Word & Excel)
• Resilient, tenacious & target driven, with excellent organisation skills
• Team player with good work ethics

We are an equal opportunities employer and welcome applications from all qualified candidates.