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- Tasks: Lead the planning and delivery of innovative Hospital Pharmacy services across the UK.
- Company: Join Boots, a trusted name in healthcare, dedicated to improving patient care.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Why this job: Make a real impact in healthcare while growing your career in a dynamic team.
- Qualifications: Project management experience, strong stakeholder management skills, and a passion for healthcare.
- Other info: Frequent travel required; part-time options available.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a proactive and driven Implementation & Operations Manager to join our Central Hospitals Team. This is an exciting opportunity to contribute to the ongoing growth and development of our Outpatient Pharmacy services within NHS Hospital Trusts across the UK.
Following a successful period of transformation and operational improvement, we are now focused on expanding our service footprint and developing innovative new offerings that directly support NHS partners and the communities we serve.
About the role
As an Implementation & Operations Manager, you'll play a critical role in leading the planning and delivery of new and evolving Hospital Pharmacy services. Working across a diverse range of workstreams, you will manage the implementation of new outpatient dispensaries (OPDs), support existing sites, and ensure all services transition smoothly into Business as Usual (BAU). This is a national role requiring frequent travel and occasional overnight stays to ensure the successful execution of initiatives across our hospital estate. You'll be part of a passionate team working at the intersection of healthcare and operational excellence. As part of the wider Boots Pharmacy Services team, you'll have the chance to make a tangible difference while growing your career in a unique and impactful environment.
- Lead end-to-end project management of new site openings, service extensions, and development initiatives within Hospital Pharmacy operations.
- Collaborate with internal teams (e.g. Legal, Property, Marketing, IT, HR, Finance, Pharmacy Ops) and external stakeholders to ensure timely and effective implementation.
- Create and manage detailed implementation plans, ensuring milestones, risks, costs, and quality measures are effectively tracked and acted upon.
- Build and nurture strong relationships with NHS partner trusts, internal stakeholders, and external contractors.
- Actively support tender processes and early-stage service proposals to help shape and improve our future offerings.
- Ensure projects are embedded seamlessly into operational teams, supporting continuous improvement in service delivery.
What you'll need to have
- Experience in project management, ideally within healthcare, retail, or operational environments.
- Confident managing multiple stakeholders across different disciplines.
- Comfortable working autonomously and making decisions in a fast-paced, change-oriented environment.
- Flexible with a willingness to travel and stay away from home when required.
- Passionate about improving services that directly impact patient care and NHS collaboration.
- Full driving licence.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Hospitals Implementation & Operations Manager employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitals Implementation & Operations Manager
✨Tip Number 1
Familiarise yourself with the NHS and its operational frameworks. Understanding how NHS Trusts operate will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in pharmacy operations. Attend relevant conferences or webinars to make connections and learn about the latest trends and challenges in the field.
✨Tip Number 3
Prepare to discuss specific examples of your project management experience, particularly in healthcare or similar environments. Be ready to explain how you've successfully managed multiple stakeholders and delivered projects on time.
✨Tip Number 4
Showcase your passion for improving patient care and NHS collaboration. Be prepared to articulate why this role excites you and how your values align with the mission of Boots and the NHS.
We think you need these skills to ace Hospitals Implementation & Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, particularly within healthcare or operational environments. Use specific examples that demonstrate your ability to manage multiple stakeholders and lead projects effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving patient care and your understanding of NHS collaboration. Mention how your skills align with the responsibilities of the Implementation & Operations Manager role and express your enthusiasm for contributing to Boots' mission.
Highlight Relevant Skills: In your application, emphasise skills such as project management, stakeholder engagement, and adaptability in fast-paced environments. Provide concrete examples of how you've successfully navigated similar challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at BOOTS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Implementation & Operations Manager. Familiarise yourself with project management principles, especially in healthcare settings, as this will be crucial during your interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples that demonstrate your ability to manage multiple stakeholders effectively. Discuss how you've built relationships in previous roles and how you plan to do so in this position, particularly with NHS partners.
✨Highlight Your Flexibility and Autonomy
Be ready to discuss situations where you've worked autonomously and made decisions in fast-paced environments. This role requires a proactive approach, so share specific instances that showcase your adaptability and decision-making skills.
✨Express Your Passion for Patient Care
Convey your enthusiasm for improving services that impact patient care. Share any relevant experiences or initiatives you've been involved in that align with the mission of enhancing NHS collaboration and service delivery.
