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- Tasks: Support the Property Manager with admin tasks and customer queries in a dynamic environment.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services, prioritising people-first values.
- Benefits: Enjoy hybrid work, additional leave, pension plans, and discounts at popular retailers.
- Why this job: Join a diverse team making a real impact in affordable housing while developing your career.
- Qualifications: Experience in property management and strong customer service skills are essential.
- Other info: This role involves travel across Birmingham, with a supportive and inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
Pinnacle Group are looking to recruit an Assistant Property Manager to provide day to day support for the Property Manager. This is a varied role which will be customer facing with administrative duties and supporting the Property Manager with their designated patch. This is a hybrid role with travel across multiple sites across Birmingham, with 1 hour per day spent at Embankment, Birmingham. The working hours are 10am-6pm, Monday - Friday. You will be joining our Affordable Housing team based in Birmingham.
The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
Key responsibilities:
- Assist the Property Manager in managing the administration of the client's customer portal.
- Responding to housing management queries.
- Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
- Manage the incoming repair cases logged on the system.
- Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
- Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
- Communicate clearly and effectively with residents, managing the digital customer contact.
- Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
- Develop positive and effective relationships with individual residents, the client and other stakeholders.
Key requirements:
- Be able to perform a whole range of housing management and administrative tasks.
- Be able to work proactively under own initiative.
- Good customer service skills and the ability to work within an ever changing environment.
- Experience of Affordable Housing in a lettings and property management role.
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
Assistant Property Manager employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Familiarise yourself with the Affordable Housing sector, especially in Birmingham. Understanding local housing policies and community needs will help you stand out during interviews and show your commitment to the role.
✨Tip Number 2
Network with professionals in property management and affordable housing. Attend local events or join online forums to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've effectively handled challenging situations in previous roles. This will showcase your ability to manage resident relationships and respond to queries.
✨Tip Number 4
Research Pinnacle Group's values and culture. Be ready to discuss how your personal values align with theirs, particularly around Trust, Respect, Involve, Challenge, and Deliver Excellence, as this will resonate well with the hiring team.
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Assistant Property Manager position. Tailor your application to highlight relevant experience in housing management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in property management or affordable housing. Provide specific examples of how you've successfully managed administrative tasks and customer interactions.
Showcase Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application by providing examples of how you embody them in your work.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Assistant Property Manager. Familiarise yourself with tasks like managing customer queries, handling repair cases, and supporting the Property Manager. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or built positive relationships with clients, as this aligns with the values of Trust and Respect.
✨Demonstrate Proactivity
The job requires someone who can work proactively under their own initiative. Be ready to share instances where you took the lead on a project or solved a problem without being prompted. This will show that you can handle the dynamic nature of the role.
✨Familiarise Yourself with Affordable Housing
Since Pinnacle Group operates within the Affordable Housing sector, it’s beneficial to have a basic understanding of this area. Research common challenges and trends in affordable housing to discuss how you can contribute to the team effectively.
