Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage luxury lifestyle requests and provide exceptional concierge service to high-net-worth clients.
- Company: Join Ten Lifestyle Group, a global leader in luxury concierge services committed to societal impact.
- Benefits: Enjoy perks like remote working holidays, paid sabbaticals, and travel discounts.
- Why this job: Be part of a vibrant team delivering tailored experiences for affluent clients while advancing your career.
- Qualifications: Fluent in English, Mandarin, and Cantonese with 1+ years in hospitality or customer service.
- Other info: Flexible shifts required; embrace a culture of diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Luxury Lifestyle Manager who is fluent in Mandarin and Cantonese for the field of Luxury Lifestyle Management. If you have a proven background in luxury hospitality and/or Lifestyle Concierge, with excellent knowledge of high-end travel products and destinations worldwide, outstanding sales and customer service skills, and are enthusiastic and self-motivated to advance your career with Ten Lifestyle Group, we want to hear from you!
We seek self-motivated, customer service-focused individuals passionate about delivering the perfect concierge experience—whether for business trips or leisure holidays. You will build significant customer relationships, provide outstanding service, utilise your sales ability, and possess excellent product knowledge.
Who We Are
Ten Lifestyle Group is a global luxury concierge service. Our travel department offers a unique opportunity to join a vibrant team serving High-Networth (HNW) and Ultra High-Networth (UHNW) clients with leisure travel requests. Our goal is to become the most trusted service business worldwide. We deliver services via our proprietary, technology-enabled platform and the expertise of our highly trained lifestyle managers. As a Certified B Corp, Ten Lifestyle Group is committed to making a positive societal and environmental impact.
Key Responsibilities
- Manage requests within deadlines, propose excellent options, and fully engage with members to maximize bookings.
- Understand members' lifestyle needs, interests, and requirements.
- Establish clear and detailed briefs from members.
- Research and recommend the best options to meet or exceed lifestyle requirements.
- Consistently go above and beyond on member requests.
- Proactively suggest tailored lifestyle options to maximize value.
- Act as an advisor and advocate, facilitating effective communication, including translation if needed.
- Collaborate with the member satisfaction ambassador to resolve and own customer complaints.
MUST have excellent language skills in professional English, Mandarin, and/or Cantonese (HSK Level 5 or 6). Have 1+ years of experience in leisure-related sectors such as hospitality, customer service, concierge, or call centres. Exhibit exceptional verbal and interpersonal skills, maintaining professionalism at all times. Be dedicated to customer satisfaction, acting tactfully and diplomatically with strong problem-solving skills. Possess outstanding communication skills, both written and verbal. Be capable of multitasking and handling multiple projects simultaneously. Provide intelligent, resourceful responses to requests with a commercial focus. Have strong administrative skills, able to prioritize workloads to meet deadlines. Be detail-oriented with a commitment to high customer service standards. Be computer literate, proficient in Microsoft Office applications (Excel, Word, PowerPoint). Experience in booking flights, hotels, and travel reservations is a plus. Knowledge of GSDC systems is advantageous. Previous experience in concierge, customer service, or call centres is preferred. Must be flexible to work rotational shifts between 07:00-22:00, Monday to Sunday, including public holidays. Energetic, motivated team players who enjoy meeting targets. Understanding of luxury lifestyles and affluent customers.
Flexibility: This is a full-time 40-hour weekly role requiring availability during specified hours. Our people are central to our success. We offer recognition, rewards, and support for career development, including a range of benefits such as paid sabbaticals, pension schemes, loyalty rewards, remote working holidays, and travel discounts.
Commitment to Diversity
We promote diversity and inclusion, making decisions based on merit, competence, and performance. We welcome applicants from diverse backgrounds.
Lifestyle style Manager - Trilingual (English/Cantonese/Mandarin) -UK employer: Ten Group
Contact Detail:
Ten Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifestyle style Manager - Trilingual (English/Cantonese/Mandarin) -UK
✨Tip Number 1
Familiarise yourself with luxury travel products and destinations. Being well-versed in high-end options will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the luxury lifestyle and hospitality sectors. Attend industry events or join relevant online groups to connect with professionals who can provide insights or even referrals for the position.
✨Tip Number 3
Practice your language skills, especially in Mandarin and Cantonese. Engaging in conversations with native speakers or participating in language exchange meetups can enhance your fluency and make you stand out.
✨Tip Number 4
Showcase your customer service experience by preparing specific examples of how you've gone above and beyond for clients in previous roles. This will highlight your dedication to providing exceptional service.
We think you need these skills to ace Lifestyle style Manager - Trilingual (English/Cantonese/Mandarin) -UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality and lifestyle management. Emphasise your language skills in English, Cantonese, and Mandarin, as well as any relevant customer service roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury lifestyle management. Mention specific experiences where you exceeded customer expectations and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Experience: In your application, provide examples of your previous work in concierge services or related fields. Highlight your ability to manage requests efficiently and your knowledge of high-end travel products.
Demonstrate Cultural Understanding: Since the role requires fluency in Mandarin and Cantonese, include any experiences that demonstrate your understanding of cultural nuances in customer service. This will show your potential employer that you can connect with their affluent clientele effectively.
How to prepare for a job interview at Ten Group
✨Showcase Your Language Skills
Since the role requires fluency in Mandarin and Cantonese, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in these languages, so practice speaking clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your background in luxury hospitality or lifestyle concierge services. Share specific examples of how you've successfully managed client requests and provided exceptional service, as this will show your suitability for the role.
✨Demonstrate Customer-Centric Mindset
Emphasise your dedication to customer satisfaction. Prepare to discuss scenarios where you went above and beyond for a client, showcasing your problem-solving skills and ability to handle complaints effectively.
✨Research the Company and Its Values
Familiarise yourself with Ten Lifestyle Group's mission and values, especially their commitment to societal and environmental impact. This knowledge will help you align your answers with their ethos and demonstrate your genuine interest in the company.
