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- Tasks: Lead a dynamic team to shape the future of home insurance claims.
- Company: Join Admiral, a thriving company with 2 million customers and over 12 years of success.
- Benefits: Enjoy a hybrid work environment and opportunities for professional growth.
- Why this job: Be a key player in creating a market-leading claims operation that values innovation and customer service.
- Qualifications: Proven experience in leading large-scale claims teams and expertise in home insurance.
- Other info: Embrace a culture of continuous improvement and collaboration across teams.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Head of Household Claims
Hybrid
Are you ready to shape the future of home insurance claims? We’re seeking an exceptional leader to join our Household team as Head of Household Claims. With circa 2 million customers and over 12 years of success, we are enthusiastic about our growth, and this is your opportunity to play a pivotal role in driving outstanding results.
Reporting directly to the Head of Household, you will guide a dynamic department of over 400 people, steering performance through in-house teams and outsourced supplier relationships. Together, we’ll create a best in market claims operation that delivers amazing value and service to our customers.
As Head of Household Claims, you will:
Shape the Strategy: Define and implement the vision for our Claims department.
Customer Service Advocate: Enhance our service through telephony and increasingly digital channels, ensuring an exceptional experience.
Drive Results: Manage budgets, set aspiring targets, and continue to develop a market leading claims ratio.
Partner Effectively: Build strong third-party partnerships focused on continuous improvement.
Foster Innovation: Cultivate a “test and learn” culture, using data-directed insights to improve performance.
Prepare for Difficulties: Develop plans to support customers and protect business outcomes during large weather events.
Stay Ahead of Trends: Monitor market trends, consumer behaviours, and best practices to unlock new opportunities for Admiral.
Lead and Inspire: Set clear goals, drive performance, and ensure robust and diverse succession planning.
Manage Risks: Identify, manage, and mitigate risks while ensuring compliance with regulatory requirements.
Collaborate Across Teams: Work closely with internal stakeholders within Household and the wider business.
What We’re Looking For:
Proven experience in guiding and motivating high-performing and largescale Household claims teams.
Expertise in the home insurance claims market, able to shape and execute an innovative strategy to drive commercial success.
A track record of driving efficiencies and improvements
An analytical mindset, capable of turning insights into actionable strategies.
Credibility and influence to engage and question senior stakeholders.
A proactive approach to continuous improvement and embracing new ideas.
Alignment with Admiral’s cultural pillars and values.
Head of Household Claims employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Household Claims
✨Tip Number 1
Familiarize yourself with the latest trends in the home insurance claims market. Understanding current challenges and innovations will help you speak confidently about how you can shape the strategy at StudySmarter.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who have experience in leading claims teams. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing large teams and driving performance. Be ready to share specific examples of how you've successfully implemented strategies that led to improved results.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to inform decision-making in previous roles. Highlighting your ability to turn insights into actionable strategies will set you apart.
We think you need these skills to ace Head of Household Claims
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Head of Household Claims position. Tailor your application to highlight your relevant experience in leading large teams and driving performance in the home insurance claims market.
Highlight Leadership Experience: Emphasize your proven experience in guiding and motivating high-performing teams. Provide specific examples of how you've successfully managed large-scale operations and driven efficiencies in previous roles.
Showcase Analytical Skills: Demonstrate your analytical mindset by including examples of how you've used data to inform decision-making and improve performance. This could include strategies you've implemented based on market trends or consumer behaviors.
Align with Company Values: Research Admiral's cultural pillars and values, and ensure your application reflects alignment with these principles. Highlight any experiences that showcase your proactive approach to continuous improvement and innovation.
How to prepare for a job interview at Admiral Group plc
✨Showcase Your Leadership Experience
As a candidate for Head of Household Claims, it's crucial to highlight your experience in leading large teams. Prepare specific examples of how you've motivated and guided high-performing teams in the past, especially in the context of household claims.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to shaping and implementing strategies. Think about how you can define a vision for the claims department and share insights on how you've successfully executed innovative strategies in previous roles.
✨Highlight Customer Service Advocacy
Since enhancing customer service is a key responsibility, prepare to talk about your experience in improving customer experiences through various channels. Share examples of how you've used data to drive improvements in service delivery.
✨Prepare for Questions on Risk Management
Given the importance of managing risks in this role, be prepared to discuss your experience with risk identification and mitigation. Think of specific instances where you've successfully navigated challenges while ensuring compliance with regulatory requirements.
