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For Companies At a Glance
- Tasks: Provide IT support and solutions to enhance business efficiency.
- Company: Join Endomag, a Hologic Company, dedicated to innovative healthcare solutions.
- Benefits: Enjoy competitive salary, pension, medical insurance, and hybrid working options.
- Why this job: Be part of a dynamic team making a real impact in technology support.
- Qualifications: Experience in IT Help Desk, Windows 10/11, and excellent communication skills required.
- Other info: On-call support and global stakeholder interaction included.
The predicted salary is between 30000 - 42000 £ per year.
Location – Cambridge, UK/ Hybrid working
Passionate about IT? Like the thought of supporting a large business? Talented in Helpdesk Support? Then read on!
The Helpdesk Support Technician plays a vital role in providing IT support to business partners enabling the company to achieve its goals. You will be looked upon to provide solutions to technology challenges as well as educate end users on utilizing available tools to perform their tasks more efficiently.
What to expect:
- IT phone support to stakeholders globally (On rotating basis)
- Computer imaging and troubleshooting
- Technical advice and guidance for Hologic employees
- Hardware procurement, inventory, disposal support
- VIP/Executive support
- Assist with managing standard process/procedures
- Work directly with vendors on installations, upgrades, preventive maintenance
- IT Helpdesk ticket response and closure
- On call – out of regular business hours on a rota basis
What we expect:
- Experience in an IT Help Desk support role
- Windows 10 /11 experience
- Microsoft Office / Office 365
- Laptop and printer hardware knowledge required
- Mobile Device support experience (iOS preferred)
- Advanced knowledge of desktop support tools
- Knowledge of networking principles and troubleshooting client Wi-Fi issues
- Ability to triage, troubleshoot, and resolve PC/Network problems quickly and accurately
- Excellent communication skills, telephone support skills, and interpersonal skills with a customer service focus
- ServiceNow experience is desirable but not essential
So why join Endomag, A Hologic Company? We offer a competitive salary as well as additional benefits including pension, medical insurance, and much more! So, if you have the skills, knowledge, and experience we’re looking for, apply today!
Helpdesk Support Technician employer: Hologic, Inc.
Contact Detail:
Hologic, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft Office 365. Being able to demonstrate your hands-on experience with these tools during any discussions will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to PC and network issues. Prepare to discuss specific examples of how you've resolved similar problems in the past, as this will highlight your ability to handle the technical challenges of the role.
✨Tip Number 3
Since communication is key in a Helpdesk Support role, practice articulating your thoughts clearly and concisely. You might even want to role-play common support scenarios with a friend to enhance your telephone support skills.
✨Tip Number 4
Research Endomag and its parent company, Hologic, to understand their business goals and values. This knowledge will not only help you tailor your conversations but also demonstrate your genuine interest in contributing to their success.
We think you need these skills to ace Helpdesk Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Help Desk support. Emphasise your skills with Windows 10/11, Microsoft Office, and any hardware knowledge you possess. Use specific examples to demonstrate your troubleshooting abilities.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT and your desire to support a large business. Mention your experience with customer service and how you can contribute to the company's goals by providing effective solutions to technology challenges.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully supported users in the past.
Highlight Relevant Tools Experience: If you have experience with ServiceNow or other desktop support tools, make sure to mention it. Even if it's not essential, showing familiarity with these tools can set you apart from other candidates.
How to prepare for a job interview at Hologic, Inc.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Microsoft Office, and any hardware troubleshooting you've done. Highlight specific examples where you successfully resolved technical issues.
✨Demonstrate Customer Service Focus
Since the role involves supporting stakeholders globally, emphasise your communication skills and ability to handle customer queries effectively. Share instances where you provided exceptional support or went the extra mile for a user.
✨Familiarise Yourself with Common Tools
If you have experience with ServiceNow or similar helpdesk tools, mention it during the interview. If not, do some research on how these systems work, as it shows your initiative and willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a network issue or assist a VIP user. Think through your approach and be ready to explain your thought process.
