Sales Agent

We're looking for a motivated and results-driven Sales Agent to join our busy team here at Agria Pet Insurance. Handling inbound and outbound calls, you'll be providing quotations to both existing customers and warm leads. This role will suit a determined and tenacious individual, who has experience of working in a similar role within a Contact Centre, preferably in a regulated environment.

We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Monday 1st September and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. This role offers a starting salary of between £23,600 and £24,000 per annum with a realistic OTE of between £30,000 to £32,000 per annum.

What you'll be doing:

• Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products
• Making outbound calls to offer insurance quotations to existing customers and other warm leads
• Making accurate, rapid cost calculations and providing customers with quotations
• Ensuring customers are provided with the information they need to make an informed decision and purchase
• Identifying customers' needs, highlighting product features and benefits of policies
• Maintain customer records and take telephone payments in compliance with security protocols
• Utilising skills gained learnt in training, closing sales using a consultative and confident approach
• Regularly achieving sales, service and productivity targets
• Respond to and follow up sales and/or service enquiries using appropriate methods of communication
• Record and maintain accurate policyholder information using the in-house computer systems

What we're looking for:

• Proven successful background in a sales role within a Contact Centre environment
• Experience of selling within a regulated environment and used to following a script
• Great customer service skills
• The ability and determination to consistently over achieve on productivity targets
• Effective questioning and listening skills
• Computer literate (MS Office) with keyboard skills
• Precise comprehension and ability to communicate clearly in both verbal and written form

Why choose Agria Pet:

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK's Best Workplaces™ in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK.

What we offer:

• 25 days annual leave which increases with service, plus bank holidays
• Opportunity to buy/sell up to 5 days annual leave per calendar year
• Pension and Life Assurance scheme
• Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
• We aim to support the health and wellbeing of all our colleagues so you'll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace