Account Manager - IT Solutions (Retail)

Axpe Consulting is a provider of innovative AI, cloud computing, data analytics , and digital transformation solutions . We are expanding our presence in the retail sector and seeking a talented Account Manager to manage and grow our client relationships within this industry. Job Description As an Account Manager , you will be responsible for managing relationships with key retail clients. You will focus on client satisfaction, identifying opportunities for account growth, and ensuring the successful delivery of AI, cloud, and data analytics solutions to retail businesses. Key Responsibilities: Client Relationship Management : Maintain and grow relationships with retail clients, ensuring their needs are met and exceeded. Account Expansion : Identify opportunities to upsell and cross-sell Axpe’s IT solutions (AI, cloud, data analytics, ServiceNow) to existing retail clients. Project Oversight : Ensure successful project delivery by coordinating with the technical and sales teams. Client Advocacy : Serve as the voice of the client within Axpe, ensuring their needs are prioritized and met. Contract Renewals : Lead negotiations for contract renewals, ensuring long-term client relationships. Collaboration : Work with sales, technical teams, and business analysts to deliver on client needs. Client Reporting : Provide regular reports on account status, project updates, and client feedback. Qualifications: 3+ years of experience in account management within the retail sector . Strong understanding of AI, cloud solutions, data analytics , and digital transformation for retail clients. Proven ability to upsell and cross-sell IT solutions. Excellent communication and negotiation skills. Experience using CRM tools like Salesforce or HubSpot. What We Offer: Competitive salary with performance-based bonuses . Career growth opportunities within a dynamic and innovative company. The chance to work with cutting-edge technology in the retail industry. How to Apply: Submit your CV and cover letter, explaining your experience managing retail accounts and how you can contribute to Axpe Consulting’s growth. Seniority level Mid-Senior level Employment type Full-time Job function General Business Industries IT Services and IT Consulting #J-18808-Ljbffr