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- Tasks: Provide top-notch customer service via phone, webchat, and email.
- Company: Join TCS, a purpose-led transformation company making a real impact globally.
- Benefits: Enjoy competitive pay, private healthcare, and exclusive discounts on gym memberships.
- Why this job: Be part of a dynamic team, tackling exciting challenges every day.
- Qualifications: Strong communication skills and a team player attitude are essential.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
The predicted salary is between 28800 - 43200 £ per year.
Role: Operations Customer Service Associate
Job Type: Permanent
Location: Nottingham
- Ready to utilize your customer service skill for a leading Pensions client?
Make a meaningful impact as an Operations Customer Service Associate
Careers at TCS: It means more.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
- Be part of an exciting team where you will be challenged every day.
- Work closely with the range of teams within the business to bring products to life.
- Work with customers and identify opportunities to support their strategy and improve their processes across functions.
The Role
As an Operations Customer Service Associate, you will have to provide Customer Service to existing customers over the phone, webchat & email. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
Key responsibilities:
- Should follow various communication scripts/canned responses/email templates when communicating to the customers.
- Ability to handle a high volume of calls, chats, and emails with varying degrees of questions or concerns.
- Should be comfortable navigating multiple windows and tabs on a desktop computer.
- Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
- Should be customer centric and be focused on delivering excellence.
- Must be comfortable navigating/ learning multiple computer systems.
- Should possess effective problem-solving skills and can deliver timely resolution.
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
- Should be open to working in rotational shifts.
- Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Ability to manage multiple priorities, multi-task & cross skill across ala channels (Voice, Chat & Email)
Your Profile
Key skills/knowledge/experience:
- Ability to work in a target-oriented environment.
- Should be a good team player.
- Should have excellent communication skills.
- Should have excellent interpersonal skills.
- Strong ability to multi-task
Good to have:
- Customer service experience in the insurance industry.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.
Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs
If you are an applicant who needs accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at v.vigneshkumar@tcs.com with the subject line: “Disability Accommodation Request”.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Operations Customer Service Associate employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Customer Service Associate
✨Tip Number 1
Familiarize yourself with the key responsibilities of the Operations Customer Service Associate role. Understanding the importance of maintaining high levels of customer care and being able to handle a high volume of calls, chats, and emails will help you stand out during the interview.
✨Tip Number 2
Highlight your ability to work in a team environment. Since collaboration is crucial for this role, be prepared to share examples of how you've successfully worked with others to achieve common goals in previous positions.
✨Tip Number 3
Demonstrate your problem-solving skills during the interview. Be ready to discuss specific situations where you effectively resolved customer issues or improved processes, as this aligns with the expectations of the role.
✨Tip Number 4
Show your enthusiasm for working in a target-oriented environment. Prepare to discuss how you have met or exceeded targets in past roles, as this will resonate well with the company's focus on performance metrics.
We think you need these skills to ace Operations Customer Service Associate
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operations Customer Service Associate position. Understand the key responsibilities and required skills, such as customer service experience and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, especially in high-volume environments. Emphasize your ability to multi-task and work in a team, as these are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is essential for the Operations Customer Service Associate role.
How to prepare for a job interview at Tata Consultancy Services
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to maintain a friendly and cooperative attitude even in high-pressure situations.
✨Demonstrate Multi-Tasking Abilities
The job requires managing multiple priorities across various channels like voice, chat, and email. During the interview, discuss your experience with multi-tasking and how you effectively navigate different systems and tools simultaneously.
✨Emphasize Teamwork and Communication
TCS values teamwork and effective communication. Be ready to talk about your experiences working in a team environment, how you promote a positive work ethic, and any strategies you use to communicate effectively with colleagues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to deliver timely resolutions. Practice responding to hypothetical situations related to customer service challenges, showcasing your thought process and decision-making skills.
