Head of Strategic Customer Relationships

Job Title:Head of Strategic Customer Relationships

Location:Remote

Salary:Dependent on experience

Working days:Monday to Friday

We are looking for a strategic, commercially focused, results driven and relationship-focused leader to take personal ownership of strategic customer partnerships and drive account growth within our largest and most influential apprenticeship clients, within the professional services sector.

As the Head of Strategic Customer Relationships, you will be leading the growth and further development of existing key client relationships and presenting new opportunities. You will build strong, sustainable client partnerships – deepening relationships with key account customers and senior stakeholders, identifying opportunities to expand apprenticeship provision, and maximising revenue.

Key responsibilities

. Develop a strong, effective, and impactful sales strategy, resulting the execution of business targets

. Leverage industry insights, market trends, and client feedback to shape innovative apprenticeship offerings and strengthen our market position

. Own and expand strategic partnerships with top-tier employer accounts, focusing on increasing apprenticeship uptake and long-term value

. Develop strong, trusted relationships with senior stakeholders across key accounts to understand workforce development needs and align our apprenticeship solutions, accordingly, delivering an outstanding customer experience every time

. Oversee commercial agreements and renewals, ensuring value for both the client and the business

. Drive revenue growth, monitor account KPIs, and report on performance and pipeline development

. Adhere to GDPR regulations and all internal information and data security policies and procedures

. Proactively promote and safeguard the welfare of children and young people

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