Lead Solution Designer Service & COE

Ricoh are currently recruiting for a Lead Solution Designer Service & COE based in Watford who will be responsible for leading the development and implementation of comprehensive solutions that address business needs and drive business growth supporting the Service function of Ricoh. This role requires a deep understanding of technology, business processes, and industry best practices.

What you will be doing:

• Partnering with key stakeholders from the Service business and BRM & Solution Design Managers within EMEA IT, leading key programmes across the end-to-end solutions and process improvement activity.
• Lead the design, development, and implementation of innovative solutions within the Service COE including oversight of the end-to-end design for all applications.
• Collaborate with cross-functional teams to identify business requirements that influence existing solutions and translate them into functional solutions.
• Build and maintain relationships across different departments to promote the value of the Service CoE solutions and drive connected planning.
• Provide functional guidance to all project teams, ensuring the successful delivery of solutions across the E2E and CoE.
• Develop and maintain strong relationships with the Head of BRM & Solution Design, senior stakeholders, and partners.
• Stay up-to-date with industry trends and emerging technologies to ensure solutions remain competitive.
• Conduct regular reviews and assessments of existing solutions to identify areas for improvement.
• Mentor and coach junior team members, fostering a culture of continuous learning and development.
• Ensure compliance with industry standards, regulations, and best practices.
• Amend existing processes to bring increased efficiency.
• Support deployment of changes.
• Prepare business cases where investment is required and calculate and monitor targeted benefits.
• Manage the solutions design, working with Solution Architects on the selection of systems providers, testing, and technical implementation.
• Ensure the deliverables of the Service COE are aligned to the overall strategic design.

What you will ideally have:

• Educated to degree level or equivalent professional qualification.
• Proven knowledge of methodologies like Lean Six Sigma or Agile to drive process improvements.
• Understanding of how to align the CoE’s and E2E solution goals with the overall business strategy.
• Knowledge of change management principles to effectively lead solution transformation.
• Understanding of governance structures and compliance requirements to ensure the CoE operates within legal and regulatory frameworks.
• Good understanding of the end-to-end business process.
• Proven experience in leading teams and managing projects, including setting strategic direction, managing resources, and ensuring successful project delivery.
• Experience working across different departments and building relationships to drive initiatives forward.
• Strong technical background can be beneficial, especially in understanding and implementing complex solutions.
• Experience in leading organisational change and transformation projects, including resetting processes and reconnecting business units.
• Ability to measure and analyse performance metrics to ensure objectives are met and business benefits are realised.
• Strong communication skills to effectively convey milestones, lessons learned, and strategic direction to various stakeholders.

In return for your commitment, you can expect:

• A competitive salary package.
• Industry leading benefits.

Ricoh is an exceptional place to work, with a strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

We are an equal opportunities employer. At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.

For all roles, we will judge each individual on their skills and ability before taking into account their history. However, some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check, and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.