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- Tasks: Lead IT Service Management, ensuring top-notch performance and support for ICT services.
- Company: Join HM Land Registry, a key player in government administration focused on digital transformation.
- Benefits: Enjoy flexible working hours, including part-time and job share options, with a supportive work culture.
- Why this job: Make a real impact on digital experiences while collaborating with senior stakeholders in a dynamic environment.
- Qualifications: Experience in IT service management frameworks and leading change in large corporate settings is essential.
- Other info: Attend a virtual Q&A session to learn more about the role and team culture.
The predicted salary is between 43200 - 72000 £ per year.
We have an exciting opportunity to join us on a permanent basis, as the Head of IT Service Management.
Locations: Plymouth
Work Pattern: Full time, 37 hours a week or part time, or job share options available.
Closing Date: 23:55pm on 15th June 2025
Job Description:
- Work with the Deputy Director of Technology and Director of Transformation and Technology to safeguard performance of the ICT service portfolio.
- Accountable for the strategic approach to IT Service Management within HM Land Registry.
- Accountable for the performance and 1st line support of all ICT services, ensuring they run within defined and agreed service levels.
- Accountable for developing and monitoring a framework that allows the proactive tracking and improvement of the digital experience within HMLR.
- Drive continuous improvement in the ICT service portfolio using a broad range of customer focused metrics and evidence.
- Ensure that ICT changes and new services deployments do not impact the performance of the organisation.
- Build excellent working relationships with a range of internal and external senior stakeholders.
- Represent the organisation in wider government and industry forums on IT Service Management.
- Review current mechanisms for the communication and education of IT change and implement improvements as required to support the wider IT literacy of the organisation.
- Continually develop the IT Service Management function, leading on new ways of working and adopting common professional approaches.
Additional Information:
- HMLR expect everyone to spend at least 60% of their working time in the office.
- Occasional travel is required to other HMLR offices and other government departments, with possible overnight stays.
- This role does require occasional planned out of hours and may include participation in a permanent on-call rota.
Person Specification:
- Working knowledge of a recognised IT Services management framework.
- Experience of Service Management in a large corporate environment.
- A record of achievement in the delivery and management of change.
- Experience of leading and growing service management practice and capability within a digital environment.
- Skilled and experienced planner, implementer and leader of change in a complex and evolving environment.
- Experience of working across organisational boundaries, expertly communicating with stakeholders to build influence and credibility.
- Demonstrable experience of recruitment, performance and people leadership and management.
Selection Process:
This vacancy is using Success Profiles and will assess your Behaviours, Strengths, Experience and Technical skills. We are working with our recruitment partner (Inspire People) for this campaign. Submit your CV on Inspire People’s website. Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift. If you progress through this stage, you will need to complete a short, pre-recorded video with Inspire People. Alternatively, you can provide written answers to the questions. HM Land Registry will then sift these applications. Please make sure your CV outlines how you meet the Essential Criteria listed above.
Successful candidates at sift will be invited to a blended interview. Further details of the interview process will be provided to candidates who are invited to interview.
HM Land Registry is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
The post will require a Security Check and will therefore be subject to further background checks, including meeting the UK minimum residency requirement of 5 years.
Feedback will only be provided if you attend an interview or assessment.
Contact Detail:
HM Land Registry Recruiting Team
hrresourcingteam2@landregistry.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Service Management
✨Tip Number 1
Familiarise yourself with IT Service Management frameworks like ITIL or COBIT, as these are crucial for the Head of IT Service Management role. Understanding these frameworks will not only help you in discussions but also demonstrate your expertise to the hiring team.
✨Tip Number 2
Network with professionals in the field by attending industry events or webinars. Engaging with others in IT Service Management can provide insights into current trends and challenges, which you can reference during interviews to show your proactive approach.
✨Tip Number 3
Prepare to discuss your experience in leading change management initiatives. Highlight specific examples where you've successfully implemented improvements in service delivery, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Research HM Land Registry's current ICT services and any recent changes or challenges they may have faced. This knowledge will allow you to tailor your conversation during the interview, showing that you're genuinely interested in their operations and ready to contribute.
We think you need these skills to ace Head of IT Service Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management, particularly in large corporate environments. Use specific examples that demonstrate your achievements in delivering and managing change.
Address the Essential Criteria: Carefully review the essential criteria listed in the job description. Ensure your application clearly outlines how you meet each of these requirements, using concrete examples from your past roles.
Prepare for Video Interview: If selected, you'll need to complete a pre-recorded video interview. Practice answering common interview questions related to IT Service Management and be ready to discuss your leadership style and experiences.
Engage with the Hiring Manager Q&A: Consider attending the virtual 'Hiring Manager Q&A' session. This is a great opportunity to learn more about the role and the team, and it shows your genuine interest in the position.
How to prepare for a job interview at HM Land Registry
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid understanding of the Head of IT Service Management role. Familiarise yourself with HM Land Registry's ICT service portfolio and the specific responsibilities outlined in the job description. This will help you articulate how your experience aligns with their needs.
✨Prepare for Behavioural Questions
Since the selection process uses Success Profiles, be ready to discuss your behaviours and strengths. Prepare examples from your past experiences that demonstrate your leadership skills, ability to manage change, and how you've built relationships with stakeholders.
✨Showcase Your Strategic Thinking
As this role is accountable for the strategic approach to IT Service Management, be prepared to discuss your vision for improving ICT services. Think about metrics you would use to measure success and how you would drive continuous improvement within the organisation.
✨Engage with the Hiring Manager Q&A
Take advantage of the virtual 'Hiring Manager Q&A' session before your interview. This is a great opportunity to ask questions about the team, the culture at HM Land Registry, and any specifics about the role that can help you tailor your responses during the interview.
