Head of IT Service Management

Join to apply for the Head of IT Service Management role at HM Land Registry Join to apply for the Head of IT Service Management role at HM Land Registry Get AI-powered advice on this job and more exclusive features. This range is provided by HM Land Registry. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from HM Land Registry We have an exciting opportunity to join us on a permanent basis, as the Head of IT Service Management. Locations Plymouth Work Pattern Full time, 37 hours a week or part time, or job share options available. Closing Date 23:55pm on 15th June 2025 Job Description In this role you will:- Work with the Deputy Director of Technology and Director of Transformation and Technology to safeguard performance of the ICT service portfolio. Accountable for the strategic approach to IT Service Management within HM Land Registry. Accountable for the performance and 1st line support of all ICT services. Ensuring they run within defined and agreed service levels. Accountable for developing and monitoring a framework that allows the proactive tracking and improvement of the digital experience within HMLR. Drive continuous improvement in the ICT service portfolio using a broad range of customer focused metrics and evidence. Ensuring that ICT changes and new services deployments do not impact the performance of the organisation. Build excellent working relationships with a range of internal and external senior stakeholders Represent the organisation in wider government and industry forums on IT Service Management. Review current mechanisms for the communication and education of IT change and implement improvements as required to support the wider IT literacy of the organisation. Continually develop the IT Service Management function, leading on new ways of working and adopting common professional approaches. Additional Information HMLR expect everyone to spend at least 60% of their working time in the office. Occasional travel is required to other HMLR offices and other government departments, with possible overnight stays. This role does require occasional planned out of hours and may include participation in a permanent on-call rota. Person Specification You will have experience of : Working knowledge of a recognised IT Services management framework Experience of Service Management in a large corporate environment. A record of achievement in the delivery and management of change. Experience of leading and growing service management practice and capability within a digital environment. Skilled and experienced planner, implementer and leader of change in a complex and evolving environment. Experience of working across organisational boundaries, expertly communicating with stakeholders to build influence and credibility. Demonstrable experience of recruitment, performance and people leadership and management. Selection Process This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. We are working with our recruitment partner (Inspire People) for this campaign. Submit your CV on Inspire People’s website Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift. If you progress through this stage, you will need to complete a short, pre-recorded video with Inspire People. Alternatively, you can provide written answers to the questions. HM Land Registry will then sift these applications. Please make sure your CV outlines how you meet the Essential Criteria Listed above. Here\’s the link to apply : https://hmlr.inspirepeople.net/jobs/head-of-it-service-management/ Successful candidates at sift will be invited to a blended interview. Further details of the interview process, will be provided to candidates who are invited to interview. If you would like to find out more about the role, the digital team and what it’s like to work at HMLR, join us for a virtual \’Hiring Manager Q&A\’ session on Wednesday 11th June at 12.30pm. Book your virtual seat here Head of IT Service Management / HMLR: Meet the Hiring Manager and Q&A Tickets, Wed 11 Jun 2025 at 12:30 , Eventbrite Candidates may refer to notes within their video interview but they should be used as a prompt only. HM Land Registry is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. The post will require a Security Check and will therefore be subject to further background checks, including meeting the UK minimum residency requirement of 5 years. Further details of the process and checks can be found here: https://www.gov.uk/government/publications/united-kingdom-securityvetting-clearance-levels/national-security-vetting-clearance-levels You can find more information on how we use your personal data on our website Feedback will only be provided if you attend an interview or assessment. Recruitment team: hrresourcingteam2@landregistry.gov.uk Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Management, and Customer Service Industries Government Administration Referrals increase your chances of interviewing at HM Land Registry by 2x Get notified about new Head of Information Technology Services jobs in England, United Kingdom . Head of IT Service Delivery, Life Sciences Northampton, England, United Kingdom 1 week ago Oxford, England, United Kingdom 2 weeks ago IT Senior Director – Performance Management and Governance London, England, United Kingdom 3 days ago Head of Procurement – Non-IT Services & Europe Head of Service Experience Transformation, CIB Client Operations London, England, United Kingdom 1 week ago London, England, United Kingdom 3 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 4 days ago Solihull, England, United Kingdom 22 hours ago Head of Service Experience Transformation, CIB Client Operations West Midlands, England, United Kingdom 1 week ago Director – Cloud Strategy & Transformation London, England, United Kingdom 2 days ago Greater Bristol Area, United Kingdom 3 weeks ago London, England, United Kingdom 1 day ago Head of Services Operations and Performance Head of Finance – AI Datacentre Technology Oxfordshire, England, United Kingdom 4 weeks ago Hythe, England, United Kingdom 1 month ago London, England, United Kingdom 1 day ago Head of Operations – Development Services London, England, United Kingdom 2 weeks ago Head of PMO – T1 Microsoft IT MSP for SMEs. Cloud, IaaS. Hybrid London, England, United Kingdom 1 month ago Bristol, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago SSGA COO-Global Head of Product Technology and Business Services, SVP London, England, United Kingdom 3 months ago Head of Services Operations and Performance Crawley, England, United Kingdom 1 month ago Head of PMO – T1 Microsoft IT MSP for SMEs. Cloud, IaaS. Hybrid London, England, United Kingdom 1 week ago City Of London, England, United Kingdom 1 week ago City Of London, England, United Kingdom 1 week ago Head of PMO – T1 Microsoft IT MSP for SMEs. Cloud, IaaS. Hybrid, RECRUITMENTREVOLUTION.COM London, England, United Kingdom 1 week ago Head of Manufacturing Execution & Laboratory Information Application Operations Paddington, England, United Kingdom 1 week ago Head of Operations (Ofsted Registered Service Manager & Designated Safeguarding Lead) Harrow, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr