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- Tasks: Manage non-fault claims and recover costs from responsible parties.
- Company: Hastings Direct is a dynamic insurance company focused on customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and comprehensive training.
- Why this job: Join a supportive team with opportunities for growth and skill development.
- Qualifications: Strong admin skills and customer service experience; no prior claims experience needed.
- Other info: Inclusive workplace with support for all applicants.
The predicted salary is between 21000 - 30000 £ per year.
At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions for details on how your information will be stored.
Location: Bexhill
Contract: Hybrid – Working up to 4 days from home
Hours: 37.5 Hours. Monday - Friday
Salary: Starting at £26,500 with opportunity for progression.
Join our dynamic Claims Recoveries team and take on an exciting opportunity. We are seeking individuals to provide essential support for our Recovery department. No prior recovery/claims experience? No problem! We provide comprehensive training to set you up for success in this role. If you have strong administrative skills, communicative skills, prior customer service experience, and are comfortable with phone and web chat platforms, then this role is tailor-made for you!
Role Purpose: Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers. Your duties will include:
- Setting clear expectations and providing regular updates to stakeholders.
- Collecting evidence and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount.
- Handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more as you progress through our competency frame levels.
What will you be doing?
- Communicating via telephone (inbound and outbound calls), written correspondence, and webchat with the policyholder and other stakeholders to keep them updated on any developments and bring about the resolution of the claim.
- Expertly handling challenging conversations and complaints.
- Validating the claim and ensuring the policy is operational.
- Realistic inputting and updating of claims reserves on our systems.
- Making effective use of the diary system to maintain a proactive approach to claims handling.
- Handling scheme claims within agreed terms and notifying scheme insurer.
- Working towards individual and business KPIs.
- Investigating liability where required and making decisions, admitting or disputing.
- Referring any suspected fraud to the Specialist Unit.
- Processing incoming payments.
What are we looking for?
- Recovery/claims experience is highly beneficial, but not essential, as we’ll provide the necessary training.
- A background in telephony-based work with excellent customer service skills.
- Strong attention to detail (data inputting skills).
- Administrative experience.
- Good overall IT knowledge, especially with Excel, Word, and Access desirable.
- Proven track record of problem-solving and delivering results.
- Proactive, organized approach to work.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Claims Handler- Recovery Negotiator employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler- Recovery Negotiator
✨Tip Number 1
Familiarise yourself with the claims process and terminology. Understanding key terms like 'non-fault claims' and 'liability' will help you communicate effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling challenging conversations. Practising scenarios where you resolve complaints can give you an edge, as this role involves expert communication with stakeholders.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will highlight your proactive approach, which is crucial for managing a portfolio of claims.
✨Tip Number 4
Research Hastings Direct and their values. Being able to articulate why you want to work for them and how you align with their commitment to inclusivity and support can make a strong impression during your interview.
We think you need these skills to ace Claims Handler- Recovery Negotiator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Claims Handler - Recovery Negotiator position. Tailor your application to highlight relevant skills such as administrative abilities, customer service experience, and communication skills.
Highlight Relevant Experience: Even if you lack direct recovery or claims experience, emphasise any transferable skills from previous roles, especially in customer service or telephony-based work. Use specific examples to demonstrate your problem-solving abilities and attention to detail.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your skills align with Hastings Direct's needs. Mention your willingness to learn and adapt, as they provide comprehensive training for new hires.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Hastings Direct
✨Showcase Your Communication Skills
As a Claims Handler, you'll be communicating with various stakeholders. During the interview, demonstrate your ability to articulate clearly and listen actively. Share examples of how you've effectively handled challenging conversations in previous roles.
✨Highlight Your Administrative Experience
Since strong administrative skills are crucial for this role, be prepared to discuss your experience with data inputting and managing records. Mention any specific tools or software you’ve used, especially if you have experience with Excel, Word, or Access.
✨Demonstrate Problem-Solving Abilities
The role requires a proactive approach to resolving claims. Prepare to discuss situations where you've successfully identified problems and implemented solutions. This will show your potential employer that you can handle the responsibilities of the position.
✨Research Hastings Direct
Familiarise yourself with Hastings Direct's values and mission. Understanding their commitment to inclusivity and customer service will help you align your answers with what they are looking for, making you a more appealing candidate.
