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For Companies At a Glance
- Tasks: Lead the design and management of desktop infrastructure, ensuring operational security and compliance.
- Company: Join a dynamic team at a global company focused on innovative technology solutions.
- Benefits: Enjoy hybrid working options and opportunities for professional development.
- Why this job: Be a key player in driving high-performance culture and mentoring future tech leaders.
- Qualifications: Extensive experience with desktop management across various platforms and strong leadership skills required.
- Other info: This role offers a chance to work on cutting-edge technology in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
Who we are looking for
A Senior End User Technology Engineer, who will use strong technical expertise to ensure delivery of innovative solutions, whilst leveraging leadership experience to drive a high-performance culture.
Working within the deployment and endpoint management team, you will lead the design, configuration and management of desktop infrastructure, both on-premises and Cloud. You will play a key role in ensuring platforms and services remain operational, secure and compliant to support a 365 day a year Business.
You will provide 3rd line maintenance and support for a global desktop infrastructure, keeping endpoints up-to-date and addressing vulnerabilities and security risks, whilst identifying future technology opportunities.
As a leader with strong technical expertise, you will be capable of delivering complex work packages whilst providing regular updates. You will oversee escalated technical issues, ensuring prompt service restoration and ongoing team development.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
- Extensive experience with desktop infrastructure management across Windows, Mac and Linux platforms.
- Strong expertise in Group Policy Object (GPO) management and troubleshooting.
- In-depth knowledge of OS deployment methodologies, such as MDT, SCCM or Intune.
- Proficiency in troubleshooting and resolving complex 3rd line technical issues.
- Technical experience in supporting a MacOS and iOS estate (Jamf).
- Solid understanding of ITIL processes, particularly in incident, problem and change management.
- Familiarity with PowerShell or scripting for automation and reporting tasks.
- Excellent communication skills, capable of conveying technical information to non-technical stakeholders.
- Proactive in identifying, mitigating and resolving risks across desktop environments.
Main Responsibilities
- Troubleshooting and resolving complex technical issues efficiently.
- Collaborating with cross-functional teams to enhance end user infrastructure management processes.
- Developing and maintaining internal knowledge documentation.
- Identifying opportunities for automation and process optimisation within the team.
- Monitoring team performance metrics and identifying areas for improvement.
- Ensuring adherence to Service Level Agreements (SLAs) and operational procedures.
- Conducting regular assessments of technical skills within the team.
- Supporting the implementation of new technologies and tools.
- Contributing to a culture of continuous improvement and learning within the team.
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Senior End User Technology Engineer (Manchester) employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior End User Technology Engineer (Manchester)
✨Tip Number 1
Make sure to showcase your extensive experience with desktop infrastructure management across Windows, Mac, and Linux platforms during your interactions. Highlight specific projects where you successfully managed these environments.
✨Tip Number 2
Demonstrate your leadership skills by discussing instances where you led technical projects or mentored team members. This will show us that you can drive a high-performance culture within our team.
✨Tip Number 3
Familiarize yourself with ITIL processes, especially in incident, problem, and change management. Being able to speak knowledgeably about these processes will set you apart as a candidate who understands the operational side of the role.
✨Tip Number 4
Prepare to discuss your experience with automation and scripting, particularly with PowerShell. We value proactive candidates who can identify opportunities for process optimization and implement effective solutions.
We think you need these skills to ace Senior End User Technology Engineer (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience with desktop infrastructure management across Windows, Mac, and Linux platforms. Emphasize your expertise in Group Policy Object (GPO) management and troubleshooting.
Craft a Strong Cover Letter: In your cover letter, showcase your leadership skills and experience in driving technical projects. Mention specific examples of how you've mentored teams and resolved complex technical issues.
Highlight Relevant Skills: Clearly outline your proficiency in OS deployment methodologies like MDT, SCCM, or Intune. Also, mention your familiarity with PowerShell or scripting for automation, as these are key skills for the role.
Showcase Communication Skills: Demonstrate your excellent communication skills by providing examples of how you've conveyed technical information to non-technical stakeholders. This will show your ability to collaborate effectively within cross-functional teams.
How to prepare for a job interview at bet365
✨Showcase Your Technical Expertise
Be prepared to discuss your extensive experience with desktop infrastructure management across Windows, Mac, and Linux platforms. Highlight specific projects where you successfully implemented solutions and resolved complex technical issues.
✨Demonstrate Leadership Skills
Share examples of how you've led technical projects and mentored team members. Discuss your approach to fostering a high-performance culture and how you support ongoing training and development within your team.
✨Communicate Clearly
Practice conveying technical information in a way that non-technical stakeholders can understand. This is crucial for collaboration with cross-functional teams and ensuring everyone is aligned on project goals.
✨Emphasize Continuous Improvement
Discuss your proactive approach to identifying risks and opportunities for automation and process optimization. Be ready to share how you've contributed to improving end user infrastructure management processes in previous roles.
