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For Companies At a Glance
- Tasks: Manage claims with a focus on quality service and client communication.
- Company: Join a leading lawyer-led claims handling service in Newport.
- Benefits: Enjoy flexible working, private medical insurance, and discounted gym memberships.
- Why this job: Great opportunity for growth in a supportive and dynamic environment.
- Qualifications: No prior experience needed; customer service and retail backgrounds welcome.
- Other info: Diversity and inclusivity are valued; all applicants encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a Claims Handler to join our market-leading, lawyer-led claims handling service within our CSG team.
This position is based in Newport. Initially, you will be required to attend the office 5 days a week during your probation period, followed by a flexible hybrid working pattern.
Role Responsibilities
- Providing a professional, timely, and high-quality service in managing claims.
- Managing a varied caseload of volume pre-litigated work.
- Assessing claims to determine fault and appropriate compensation within authority limits.
- Resolving claims through negotiation and litigation, ensuring adherence to client service standards.
- Maintaining proactive communication with clients and their customers, managing expectations.
- Meeting individual performance metrics related to quality and financial targets.
- Upholding the DAC Beachcroft brand and standards.
Candidate Profile
Prior experience as a Claims Handler or legal qualification is not required. We welcome applicants with customer service, retail experience, school leavers, or graduates who are team players and eager to learn.
Essential Skills & Qualities
- IT literacy, especially Excel and Word.
- Strong prioritization and organizational skills.
- Excellent communication skills, both verbal and written.
- Ability to analyze factual evidence and identify key legal arguments.
- Commercial awareness to assess the value of pursuing legal principles.
- Resilience to handle negotiations and feedback effectively.
- Professional enthusiasm and commitment.
- Quick learner with initiative and resourcefulness.
Alignment with the Firm’s Cultural Principles: Clear, Creative, Determined, Supportive.
Benefits
Enjoy flexible working arrangements and a healthy work-life balance. Our remuneration package includes private medical insurance, income protection, discounted gym membership, and more. Opportunities for career growth, professional funding, social events, and involvement in ESG activities are also available.
We value diversity and inclusivity. If you are excited about this role and our culture, but your experience does not match every qualification, we encourage you to apply. You might be the perfect fit for this or other roles!
Contact Detail:
DAC Beachcroft Dublin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Motor
✨Tip Number 1
Familiarise yourself with the basics of claims handling and the motor insurance industry. Understanding common terms and processes will help you engage in conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience, even if it's from a different sector. The ability to communicate effectively and manage client expectations is crucial in this role, so be ready to share examples of how you've excelled in these areas.
✨Tip Number 3
Showcase your IT skills, particularly with Excel and Word. Being proficient in these tools is essential for managing claims and documentation, so consider mentioning any relevant projects or experiences where you've used them effectively.
✨Tip Number 4
Demonstrate your resilience and problem-solving abilities. Prepare to discuss situations where you've successfully navigated challenges or negotiations, as this will illustrate your capability to handle the demands of the role.
We think you need these skills to ace Claims Handler - Motor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Claims Handler position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Emphasise any customer service or retail experience, as well as your IT literacy, particularly in Excel and Word.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and ability to learn quickly, and mention how you align with the firm's cultural principles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DAC Beachcroft Dublin
✨Showcase Your Communication Skills
As a Claims Handler, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Prepare examples of how you've effectively communicated in previous roles or situations.
✨Highlight Your Customer Service Experience
Even if you don't have direct claims handling experience, showcasing your customer service background can be beneficial. Discuss specific instances where you've resolved customer issues or managed expectations, as this aligns with the role's responsibilities.
✨Demonstrate Your Organisational Skills
The role requires managing a varied caseload, so it's important to show that you can prioritise tasks effectively. Be ready to discuss how you organise your workload and any tools or methods you use to stay on top of your responsibilities.
✨Express Your Willingness to Learn
Since prior experience isn't required, emphasise your eagerness to learn and adapt. Share examples of how you've quickly picked up new skills or knowledge in the past, and express your enthusiasm for the training and development opportunities available.
