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- Tasks: Support digital projects and operational service delivery in a remote role.
- Company: Join a well-structured public sector organisation focused on systems improvement.
- Benefits: Enjoy remote work flexibility and a full-time schedule with a temporary contract.
- Why this job: Be part of meaningful service transformation while enhancing your technical and administrative skills.
- Qualifications: Strong Excel and administration skills; experience in housing or business systems preferred.
- Other info: Immediate start available for proactive candidates ready to make an impact.
The predicted salary is between 28800 - 43200 £ per year.
Working model: Remote
Hours: Full time, 37 hours per week (8:30am – 5:00pm)
Contract type: Temporary (initial 3 months)
DBS requirement: Basic
We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery.
This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support.
Key responsibilities:- Provide day-to-day technical and administrative support to the service team
- Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms)
- Reconcile rent and housing benefit payments, including year-end processing
- Prepare and analyse service data for reports, KPIs and performance reviews
- Support the production of letters, notices, and formal documentation
- Respond to FOI requests and basic-level complaints, ensuring accurate records
- Contribute to resident engagement activities and training coordination
- Maintain up-to-date manual and electronic records and filing systems
- Share knowledge across the team and deputise for senior colleagues when required
- Strong Microsoft Office skills, especially Excel, Word and Outlook
- Experience in administration or business systems support
- Comfortable working with data, reconciling payments, and producing reports
- Proactive and organised, with strong attention to detail
- Ideally experience in a housing, local authority, or public sector setting
- Familiarity with NEC Housing or similar housing management systems
- Awareness of records management and reporting standards
If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.
Business Systems Officer employer: James Andrews Technology
Contact Detail:
James Andrews Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Officer
✨Tip Number 1
Familiarise yourself with NEC Housing or similar platforms. Understanding the specific systems used in the role will give you a significant advantage during interviews, as you'll be able to discuss your relevant experience and how you can contribute to the team's success.
✨Tip Number 2
Brush up on your Excel skills, especially data analysis and reporting functions. Being able to demonstrate your proficiency in Excel during discussions will show that you're ready to handle the data-related tasks of the job effectively.
✨Tip Number 3
Prepare examples of your previous experience in administration or business systems support. Having specific scenarios ready to share will help illustrate your capabilities and how they align with the responsibilities of the Business Systems Officer role.
✨Tip Number 4
Research the public sector organisation's current projects and challenges. Showing that you understand their goals and how you can assist with their systems improvement and service transformation will make you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Business Systems Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong Microsoft Office skills, particularly in Excel, as well as your experience in administration or business systems support. Use specific examples that demonstrate your ability to work with data and produce reports.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your familiarity with housing management systems like NEC Housing and how your proactive approach can contribute to their service transformation.
Highlight Relevant Experience: When detailing your work history, focus on roles where you provided technical and administrative support. Include any experience with reconciling payments and preparing service data for reports, as these are key responsibilities of the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at James Andrews Technology
✨Showcase Your Excel Skills
Since strong Excel skills are crucial for this role, be prepared to discuss your experience with data analysis and reporting. You might even want to bring examples of reports you've created or data you've managed in previous roles.
✨Understand the Systems
Familiarise yourself with NEC Housing or similar platforms before the interview. Being able to speak knowledgeably about these systems will demonstrate your readiness to contribute from day one.
✨Highlight Your Attention to Detail
This role requires a proactive approach and strong attention to detail. Prepare examples of how you've successfully managed complex data or reconciled payments in the past to illustrate your capabilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complaints or FOI requests. Think of specific situations where you effectively resolved issues or improved processes in your previous roles.
