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For Companies At a Glance
- Tasks: Assist clients with their commercial property portfolios and maximise savings.
- Company: Join Ryan, a forward-thinking company with an award-winning culture.
- Benefits: Enjoy flexible work, tuition reimbursement, and a home office stipend.
- Why this job: Elevate your career in a supportive team focused on collaboration and growth.
- Qualifications: Must have 12 months of customer service experience and excellent communication skills.
- Other info: Be part of a dynamic environment that values your creativity and input.
The predicted salary is between 28800 - 43200 £ per year.
Why Ryan? Competitive Compensation and Benefits:
- Home Office Stipend
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
Are you ready to elevate your career with a dynamic and supportive team? Ryan has an exciting opportunity for a Client Success Executive to join our thriving Client Success team in Manchester. As a Client Success Executive, you'll play a pivotal role in assisting our clients with their commercial property portfolios, helping them maximize potential savings and achieve success.
Innovative Environment: Be part of a forward-thinking company that values your input and creativity.
Career Growth: Partner with experienced managers and team leaders to develop a personalized career and personal development plan.
Supportive Team: Work within a shared service environment where collaboration and mutual support are key.
Duties and responsibilities, as they align to Ryan’s Key Results:
- Client Engagement: Proactively gather essential information and documentation from small to medium-sized business clients to enable Ryan to maximize their clients’ savings opportunities.
- Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
- Relationship Building: Deliver exceptional service to build and maintain strong client relationships.
- Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
- Opportunity Identification: Seek renewal and referral opportunities for other Ryan services to ensure all client savings avenues are explored.
Education and Experience:
- Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
- Customer Focused: With at least 12 months of telephone-based customer service experience, you understand the importance of excellent client service.
- Relationship Building: Your ability to engage in conversation and earn trust is second to none.
- Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
- Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.
- Computer Skills: Tech Savvy: Comfortable with MS Office and quick to learn new tools.
Contact Detail:
Ryan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Executive
✨Tip Number 1
Familiarise yourself with Ryan's values and culture. Understanding what makes us tick will help you align your responses during interviews and show that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you've successfully built relationships or resolved issues, as this will demonstrate your suitability for the Client Success Executive role.
✨Tip Number 3
Showcase your tech-savviness by mentioning any tools or software you've used in past roles. Being comfortable with technology is crucial for this position, so highlight your ability to learn new systems quickly.
✨Tip Number 4
Practice your communication skills, especially over the phone. Since this role involves a lot of client interaction, being able to convey information clearly and professionally will set you apart from other candidates.
We think you need these skills to ace Client Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and relationship building. Use keywords from the job description, such as 'client engagement' and 'data accuracy', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your positive attitude and customer-focused approach. Mention specific examples of how you've successfully built client relationships in previous roles.
Highlight Relevant Skills: In your application, emphasise your communication skills and tech-savviness. Mention your proficiency with MS Office and any other tools you are familiar with that may be relevant to the position.
Show Enthusiasm for the Company: Express your excitement about joining Ryan and contributing to their innovative environment. Research the company culture and mention how it aligns with your personal values and career goals.
How to prepare for a job interview at Ryan
✨Show Your Customer Service Skills
Since the role requires at least 12 months of telephone-based customer service experience, be ready to share specific examples of how you've successfully handled client interactions in the past. Highlight your ability to engage with clients and resolve issues effectively.
✨Demonstrate Relationship Building
Emphasise your skills in building and maintaining strong client relationships. Prepare anecdotes that showcase your ability to earn trust and communicate clearly, as these are crucial for a Client Success Executive.
✨Be Goal-Oriented
Discuss your motivation for achieving targets and delivering outstanding service. Share examples of how you have met or exceeded goals in previous roles, as this aligns with the expectations of the position.
✨Prepare for Technical Questions
As the role requires being tech-savvy, brush up on your MS Office skills and be prepared to discuss any other tools you’ve used. Show your willingness to learn new technologies quickly, which is essential for success in this position.
