Implementation Advisor - Wales

The NHS Business Services Authority (NHSBSA) is an arm's length body of the Department of Health and Social Care, supporting the NHS, its workforce, and millions of UK citizens. We operate at scale, enabling the flow of £100 billion in NHS funds annually and powering services that touch every part of the health and social care system.

We are looking for a passionate and driven individual to join our Readiness and Implementation team as part of the Future Workforce programme - a nationally significant digital programme designed to support workforce transformation across England and Wales. In this role, you will support NHS organisations in their optimisation of ESR, the current workforce solution, and prepare for the transition to the future solution, providing expert guidance, driving strategic readiness, and ensuring stakeholders are equipped to optimise and embrace the future solution.

Main duties of the job:

• Provide hands-on support and guidance to user organisations in their optimisation of the current NHS workforce system (ESR), and work with them in preparing for, and implementing the future NHS workforce solution.
• Drive the strategic priorities of the programme, ensuring excellent service.
• Lead and support optimisation initiatives with user organisations, including the creation of project plans, delivery of workshops and webinars, and provision of expert advice to enhance use of ESR.
• Collaborate with user organisations to ensure robust ESR optimisation project plans are in place as part of wider readiness.
• Assist Implementation Managers in developing and delivering readiness frameworks.
• Collect, analyse and share relevant data and insights relating to ESR optimisation and organisational readiness.
• Report on project progress, emerging risks, and inter-dependencies.
• Build and maintain strong, collaborative relationships with stakeholders across user organisations, promoting engagement in both current ESR optimisation and future system roll-out.
• Deliver targeted education and training to support ESR optimisation and promote a self-service culture, driving improved user experience.
• Encourage effective use of roll-out materials and guidance, ensuring user organisations are well-equipped for successful transformation.
• Promote a culture of accountability, innovation, and continuous learning.

Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we are proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation.

As one of the UK's Best Big Companies to work for, we are connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Well-being, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We are committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care.