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- Tasks: Manage export documentation and ensure top-notch customer service for our clients.
- Company: Join MSC, a global leader in containerized shipping with a supportive and diverse culture.
- Benefits: Enjoy competitive salary, full training, pension plan, and 21 days annual leave.
- Why this job: Thriving in a dynamic environment, you'll be part of a strong export team making an impact.
- Qualifications: Shipping experience preferred; excellent communication and organizational skills required.
- Other info: Opportunity for growth and access to training programs.
The predicted salary is between 28800 - 42000 £ per year.
MSC (Mediterranean Shipping Company) Limited was set up in 2002 and is the local Agency for MSC (Mediterranean Shipping Company) S.A., based in Geneva. MSC is a global organisation with offices in 155 countries. MSC is a leader in global containerised shipping.
At MSC we aim to be smart, hardworking and ensure a pleasant and productive experience for our clients and employees. We are currently recruiting for the above role to join our positive, diverse, and supportive company. The successful candidate will be highly motivated, ambitious and have a proven track record working in a fast-paced environment. The role represents a real opportunity to an individual who thrives in a dynamic, busy environment. As an integral part of a strong export team the successful candidate will work closely with the local Export team.
Job Description
The successful applicant will be responsible for part managing the export process in our Belfast office, while maintaining a strong customer service level to ensure our export clients receive the high level of service, they expect from MSC.
We believe the successful Export Operator should have the following skills:
- Shipping experience desirable
- Proven track record in a customer service role
- Excellent organisational skills
- Excellent verbal and written communication skills
- Ability to work to tight deadlines
- High level of computer literacy, with good working knowledge of current Microsoft applications
- Good geographical awareness
The key tasks for the Export Operator are as follows:
· Manage export documentation files, processing shipping instructions, VGM\’s and other related documentation
· Process draft bills and amendments
· Finalise DTX files and process EMC\’s (where necessary)
· Provide customs clearance to customers
· Process bookings and book haulage
· Meet customer service objectives for VIP clients, where assigned
· Ad-hoc duties as assigned by the export team or office manager
What can you expect from MSC?
· Competitive salary
· Full training in the role
· Supportive environment
· Pension – 8% of base salary
· Access to in-house and relevant external training
· Access to an Employee Assistance Programme
· 21 days annual leave
Export Operator employer: MSC Mediterranean Shipping Company
Contact Detail:
MSC Mediterranean Shipping Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Operator
✨Tip Number 1
Familiarize yourself with the shipping industry and MSC's specific operations. Understanding the nuances of export processes and documentation will give you an edge during the interview.
✨Tip Number 2
Highlight your customer service experience in previous roles. MSC values a strong customer service orientation, so be ready to share examples of how you've successfully managed client relationships.
✨Tip Number 3
Brush up on your organizational skills. Be prepared to discuss how you manage multiple tasks and deadlines effectively, as this role requires excellent time management.
✨Tip Number 4
Showcase your computer literacy, especially with Microsoft applications. If you have experience with any shipping software or tools, make sure to mention that as well.
We think you need these skills to ace Export Operator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Export Operator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any shipping experience or customer service roles you've held. Provide specific examples of how you've excelled in fast-paced environments to demonstrate your suitability for the role.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this position, ensure that your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Tailor Your Application: Customize your cover letter to reflect your motivation for applying to MSC. Mention why you are drawn to their supportive environment and how you can contribute to their export team, aligning your values with those of the company.
How to prepare for a job interview at MSC Mediterranean Shipping Company
✨Show Your Shipping Knowledge
Make sure to brush up on your shipping industry knowledge before the interview. Being familiar with export processes, documentation, and current trends will demonstrate your commitment and expertise in the field.
✨Highlight Customer Service Experience
Since the role emphasizes customer service, prepare examples from your past experiences where you successfully managed client relationships or resolved issues. This will showcase your ability to meet the high service standards expected at MSC.
✨Demonstrate Organizational Skills
Be ready to discuss how you prioritize tasks and manage deadlines in a fast-paced environment. Providing specific examples of how you've handled multiple responsibilities will illustrate your organizational capabilities.
✨Communicate Clearly
Excellent verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you would handle communication with clients and team members.
