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- Tasks: Lead the migration of Avaya telephony to Microsoft Teams Voice, creating detailed transformation reports.
- Company: Join a forward-thinking tech consultancy focused on innovative communication solutions.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth and development.
- Why this job: Be at the forefront of digital transformation, impacting enterprise communication strategies.
- Qualifications: Experience in telephony migration, Microsoft Teams Voice expertise, and strong stakeholder engagement skills required.
- Other info: Remote role with occasional site visits; ideal for tech-savvy individuals passionate about communication technology.
The predicted salary is between 43200 - 72000 £ per year.
Location: Remote (UK-based preferred) with occasional customer site visits
Role Overview: We are seeking a highly experienced Senior Unified Communications Consultant to lead and deliver a full discovery and transformation report for the migration of an enterprise Avaya on-premise telephony environment to Microsoft Teams Voice. The successful candidate will produce a high-fidelity consulting report akin in structure and depth to a network SASE transformation plan, detailing current-state architecture, Teams deployment flavours, migration stages, risk and commercial considerations, and post-migration support strategy.
Key Responsibilities:
- Lead discovery workshops with client stakeholders across IT, Network, Telephony, and Security domains.
- Conduct comprehensive assessment of the existing Avaya on-premise telephony architecture, including PBXs, call routing, SBCs, integrations (e.g. call recording, CRM, contact centres), and trunking (SIP/ISDN).
- Map the current-state to the target Microsoft Teams architecture using Direct Routing, Operator Connect, and Microsoft Calling Plans.
- Document and evaluate the pros, cons, and use cases for each Teams Voice deployment option relevant to the customer.
- Identify dependencies, gaps, risks, and organisational readiness for cloud telephony adoption.
- Develop a detailed, staged migration strategy including timelines, cost models, and technical migration steps.
- Build a report document that includes:
- Executive summary and transformation benefits
- Key recommendations
- Migration stages with associated risks, commercial impact, and architecture evolution
- Integration with call recording, compliance tools, and legacy services
- Commercial model with ROI forecast
- Appendices with diagrams, BOM, capacity planning, vendor comparisons, and relevant Visio/Excel artifacts
Essential Experience:
- Proven track record of delivering transformation/migration strategies from legacy PBX to Microsoft Teams Voice at enterprise scale.
- Deep knowledge of Avaya systems (Aura, IP Office, CM, etc.) and telephony infrastructure (SBCs, SIP trunks, gateways).
- Expertise across Microsoft Teams Voice ecosystem: Operator Connect, Direct Routing, Microsoft Calling Plans, Teams Phone System.
- Familiarity with regulatory requirements and integrations (e.g., PCI-DSS, MiFID II, call recording, CRM, etc.)
- Experience in producing customer-facing consulting artefacts with a high standard of technical depth and executive relevance.
- Excellent stakeholder engagement and communication skills.
- Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent)
- Avaya certifications (ACSS, ACIS) or similar vendor credentials
- Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox)
- Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF)
Deliverables:
- A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts)
- Visio diagrams of current and target architectures
- Commercial and ROI analysis (Excel-based)
- Risk matrix and mitigation plans
- Executive PowerPoint summary (optional but preferred)
UC Transformation Consultant employer: CPL
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UC Transformation Consultant
✨Tip Number 1
Familiarise yourself with the latest Microsoft Teams Voice features and Avaya systems. Understanding the nuances of both platforms will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the Unified Communications field, especially those who have experience with migrations from Avaya to Microsoft Teams. Attend relevant webinars or industry events to build connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific case studies or examples from your past experiences where you successfully led similar transformations. Highlighting your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Stay updated on regulatory requirements related to telephony and cloud services. Being knowledgeable about compliance issues will show potential employers that you are well-rounded and can navigate the complexities of the role.
We think you need these skills to ace UC Transformation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Teams Voice and Avaya systems. Include specific projects where you've led migration strategies or produced consulting artefacts, as this will demonstrate your suitability for the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your expertise in unified communications and your ability to engage stakeholders effectively. Mention any relevant certifications and how they align with the job requirements, showcasing your understanding of the transformation process.
Showcase Relevant Experience: When detailing your work history, focus on your achievements related to telephony infrastructure and cloud adoption. Use metrics to quantify your impact, such as successful migrations or improvements in communication efficiency.
Prepare for Technical Questions: Anticipate technical questions related to Microsoft Teams Voice and Avaya systems during the interview process. Be ready to discuss your approach to risk assessment, migration strategies, and stakeholder engagement, as these are crucial for the role.
How to prepare for a job interview at CPL
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with both Avaya systems and Microsoft Teams Voice. Highlight specific projects where you've successfully led migrations, detailing the challenges faced and how you overcame them.
✨Demonstrate Stakeholder Engagement Skills
Since the role involves leading discovery workshops, share examples of how you've effectively engaged with various stakeholders in previous roles. Emphasise your communication skills and ability to tailor your message to different audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about potential risks and gaps in a migration strategy and how you would address them, as well as your approach to developing a comprehensive migration plan.
✨Familiarise Yourself with Compliance Requirements
Given the importance of regulatory compliance in this role, brush up on relevant regulations like PCI-DSS and MiFID II. Be ready to discuss how these impact telephony solutions and your experience in ensuring compliance during migrations.
