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- Tasks: Lead the migration of Avaya telephony to Microsoft Teams Voice, creating detailed transformation reports.
- Company: Join a forward-thinking consultancy focused on innovative communication solutions.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be at the forefront of tech transformation, making a real impact in enterprise communications.
- Qualifications: Experience with Avaya systems and Microsoft Teams Voice is essential; certifications preferred.
- Other info: This role involves occasional site visits to engage directly with clients.
The predicted salary is between 48000 - 72000 £ per year.
Location: Remote (UK-based preferred) with occasional customer site visits
Role Overview: We are seeking a highly experienced Senior Unified Communications Consultant to lead and deliver a full discovery and transformation report for the migration of an enterprise Avaya on-premise telephony environment to Microsoft Teams Voice. The successful candidate will produce a high-fidelity consulting report akin in structure and depth to a network SASE transformation plan, detailing current-state architecture, Teams deployment flavours, migration stages, risk and commercial considerations, and post-migration support strategy.
Key Responsibilities:
- Lead discovery workshops with client stakeholders across IT, Network, Telephony, and Security domains.
- Conduct comprehensive assessment of the existing Avaya on-premise telephony architecture, including PBXs, call routing, SBCs, integrations (e.g. call recording, CRM, contact centres), and trunking (SIP/ISDN).
- Map the current-state to the target Microsoft Teams architecture using Direct Routing, Operator Connect, and Microsoft Calling Plans.
- Document and evaluate the pros, cons, and use cases for each Teams Voice deployment option relevant to the customer.
- Identify dependencies, gaps, risks, and organisational readiness for cloud telephony adoption.
- Develop a detailed, staged migration strategy including timelines, cost models, and technical migration steps.
- Build a report document that includes:
- Executive summary and transformation benefits
- Key recommendations
- Migration stages with associated risks, commercial impact, and architecture evolution
- Integration with call recording, compliance tools, and legacy services
- Commercial model with ROI forecast
- Appendices with diagrams, BOM, capacity planning, vendor comparisons, and relevant Visio/Excel artifacts
Essential Experience:
- Proven track record of delivering transformation/migration strategies from legacy PBX to Microsoft Teams Voice at enterprise scale.
- Deep knowledge of Avaya systems (Aura, IP Office, CM, etc.) and telephony infrastructure (SBCs, SIP trunks, gateways).
- Expertise across Microsoft Teams Voice ecosystem: Operator Connect, Direct Routing, Microsoft Calling Plans, Teams Phone System.
- Familiarity with regulatory requirements and integrations (e.g., PCI-DSS, MiFID II, call recording, CRM, etc.)
- Experience in producing customer-facing consulting artefacts with a high standard of technical depth and executive relevance.
- Excellent stakeholder engagement and communication skills.
- Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent)
- Avaya certifications (ACSS, ACIS) or similar vendor credentials
- Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox)
- Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF)
Deliverables:
- A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts)
- Visio diagrams of current and target architectures
- Commercial and ROI analysis (Excel-based)
- Risk matrix and mitigation plans
- Executive PowerPoint summary (optional but preferred)
UC Transformation Consultant employer: CPL
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UC Transformation Consultant
✨Tip Number 1
Network with professionals in the Unified Communications field, especially those who have experience with Microsoft Teams and Avaya systems. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in telephony migration.
✨Tip Number 2
Familiarise yourself with the specific tools and methodologies used in telephony migrations, such as Direct Routing and Operator Connect. Being able to discuss these technologies confidently during interviews will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare to showcase your previous projects related to telephony transformations. Be ready to discuss the challenges you faced, how you overcame them, and the impact of your work on the organisations involved. This will highlight your practical experience and problem-solving skills.
✨Tip Number 4
Understand the regulatory requirements relevant to telephony systems, such as PCI-DSS and MiFID II. Being knowledgeable about compliance issues will set you apart from other candidates and show that you can navigate the complexities of enterprise telephony environments.
We think you need these skills to ace UC Transformation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Unified Communications, particularly with Microsoft Teams Voice and Avaya systems. Use specific examples of past projects that demonstrate your ability to lead migration strategies.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and detail how your skills align with the job requirements. Mention your experience with stakeholder engagement and producing consulting artefacts, as these are key aspects of the position.
Showcase Technical Expertise: When detailing your experience, emphasise your technical knowledge of telephony infrastructure and Microsoft Teams Voice ecosystem. Include any relevant certifications, such as Microsoft 365 Certified: Teams Voice Engineer Expert or Avaya credentials.
Prepare for Potential Questions: Anticipate questions related to your experience with migration strategies and risk management. Be ready to discuss specific challenges you've faced in previous roles and how you overcame them, as this will demonstrate your problem-solving abilities.
How to prepare for a job interview at CPL
✨Showcase Your Technical Expertise
Make sure to highlight your deep knowledge of Avaya systems and the Microsoft Teams Voice ecosystem. Be prepared to discuss specific projects where you've successfully delivered transformation strategies, as this will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Stakeholder Engagement Scenarios
Since the role involves leading discovery workshops with various stakeholders, practice articulating how you would engage with IT, Network, Telephony, and Security teams. Think of examples from your past experiences where you effectively communicated complex technical concepts to non-technical audiences.
✨Understand Migration Strategies Thoroughly
Familiarise yourself with different migration stages and strategies for moving from Avaya to Microsoft Teams Voice. Be ready to discuss potential risks and commercial considerations, as well as how you would develop a detailed migration strategy tailored to a client's needs.
✨Bring Examples of Your Consulting Artefacts
Prepare to showcase any customer-facing consulting artefacts you've produced in the past. This could include reports, diagrams, or presentations that reflect your ability to deliver high-quality, technically sound documentation that is relevant to executive stakeholders.
