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- Tasks: Manage daily work allocation and ensure smooth service delivery.
- Company: MJ Quinn is a dynamic company based in Knowsley, Liverpool.
- Benefits: Enjoy perks like gym discounts, a pension scheme, and life assurance.
- Why this job: Join a supportive team and make a real impact on operations.
- Qualifications: Previous experience in a similar role and strong communication skills required.
- Other info: Work Monday to Friday with flexible hours between 8am-8pm.
The predicted salary is between 24000 - 33600 £ per year.
Working Hours: Monday-Friday on a rota basis between 8am-8pm (37.5 Hours)
Salary: £24,000 p/a
Here at MJ Quinn, we currently have an exciting new opportunity for a Jeopardy Coordinator to join the business. This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday.
As a Jeopardy Coordinator, you will be responsible for ‘on the day’ allocation and Jeopardy management of work for all service delivery products and pro-actively managing the outbound workflow.
Responsibilities of the role:
- Allocation of work to field teams
- Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottom-line contribution
- Deliver inbound and outbound call metrics and maintain service level agreements
- Prioritise on the day work stack and allocate effectively to deliver client metrics
- Operate a duty of Care function for field personnel
- Dealing with requests via inbound calls within a timely manner and observing daily KPIs
- Monitoring all upholding queues and identifying potential conversions
What are we looking for:
- Experience of working within a similar role
- Excellent communication skills and a good telephone manner
- Customer service experience – dealing with engineers is preferred but not essential
- Good level of IT skills with experience working on Microsoft 365
Benefits packages:
- Medicash Scheme
- Pension Scheme
- Gym & Retail Discounts
- X2 Life Assurance
Should you feel you have similar experience and you’re looking for a new challenge then we would love to hear from you!
Contact Detail:
Mj Quinn Integrated Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HELPDESK COORDINATOR
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Helpdesk Coordinator. Understanding the nuances of work allocation and jeopardy management will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role involves dealing with inbound calls and managing field personnel, showcasing your ability to communicate clearly and effectively can set you apart.
✨Tip Number 3
Gain a solid understanding of Microsoft 365, as it's mentioned in the job description. Being able to discuss your proficiency with these tools can give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Research MJ Quinn and their service delivery products. Knowing their operations and how you can contribute to improving efficiencies will not only impress but also help you align your answers with their goals during any interviews.
We think you need these skills to ace HELPDESK COORDINATOR
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Helpdesk Coordinator position. Tailor your application to highlight relevant experience and skills that match what MJ Quinn is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in similar roles. Emphasise your communication skills, customer service experience, and proficiency with Microsoft 365, as these are key for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples from your past work that demonstrate your ability to manage workflows and meet KPIs, which are crucial for the Helpdesk Coordinator role.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Mj Quinn Integrated Services Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Helpdesk Coordinator. Familiarise yourself with terms like 'jeopardy management' and 'work allocation' so you can discuss them confidently during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Be ready to demonstrate your telephone manner and how you handle customer interactions.
✨Highlight Relevant Experience
If you have experience in similar roles, be sure to highlight this during the interview. Discuss specific situations where you successfully managed workloads or improved service delivery metrics.
✨Familiarise Yourself with Microsoft 365
As good IT skills are essential, brush up on your knowledge of Microsoft 365. Be prepared to discuss how you've used these tools in past roles to manage tasks and improve efficiency.
