Digital Product Owner - Customer

We have an exciting new opportunity for a Digital Product Owner to join our Digital Experience Team and be the key link between the commercial & operational functions with the IT delivery teams, who always puts the customer at the heart of everything they do. You will own & deliver areas of easyJet’s web products and experiences for our customers, driving commercial return and increased customer engagement & satisfaction. You’ll champion best practice and the role our digital channels can play in our commercial, customer & operations programmes while driving the implementation of feature developments through collaborative working with internal and external partners, putting customer insight/analytics at the heart of our thinking. This is a permanent role, based in Luton. (Hybrid Working) Key Accountabilities A hands-on, creative person with previous experience in delivering digital products and experiences in an agile environment. A user-focused individual who keeps the customer at the heart of everything you do, while demonstrating strong commercial and operational awareness. Data-driven in your approach, basing decisions on facts rather than opinions. Strong background in both quantitative and qualitative user research and testing. Experience in ecommerce journeys, with understanding of trading pressures, customer and operational impacts. Brings solid product experience, with a deep understanding of the end-to-end lifecycle from discovery through to delivery and iteration. A people person who actively seeks out and collaborates with a range of stakeholders across the business. Self-motivated and results-driven, with a “take charge” attitude to manage the full development cycle of a product. Agile and innovative, with the tenacity to thrive in a constantly changing environment. Able to balance marketing, technology, analytics and experimentation at all times. Strong presentation and influencing skills. Outstanding networking skills to work across teams and departments. What will be required from you? Can do, positive, delivery & results orientated team player. A passion for digital technology and its application in business. 2+ years of Product management experience. 3-5+ years’ experience & understanding of IT development processes. A broad understanding of the role product plays in an organisation. A true “customer first” thinker – naturally representing the customer throughout the idea generation and development process. An understanding & experience of user experience and design processes. Ability to work in a fast paced, ambitious team under pressure. What we can offer you Competitive base salary. Up to 20% bonus. 25 days holiday. BAYE, SAYE & Performance share schemes. 7% pension. Life Assurance. Flexible benefits package. Excellent staff travel benefits. Flexible working conditions. #J-18808-Ljbffr