Community Responder

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Community Responder at Medequip Connect and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect? Medequip Connect provide services to over 41,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain their independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role: As the Community Responder for Medequip Connect, you will be a vital link between our vulnerable clients and the support services they need. You will work a flexible 24/7 rota, responding to calls from our clients - who press their buttons on their alarm units, which automatically comes through to our own friendly Emergency Response Centre. From there, our operators contact the nearest Community Responder who goes to assess the situation and assist the client or get assistance from the emergency services, if required. You will cover the London borough of Barnet.

Your day-to-day responsibilities will include, but not be limited to:

• Immediately respond to alarm calls, assessing the care and support needs of people at risk and providing or facilitating appropriate support.
• Dealing with referrals, maintenance and installing alarm equipment at clients’ premises and explaining how the equipment/alarm works.
• To undertake ‘last resort’ personal care when on a call-out, should it be needed, to maintain the client’s dignity.
• To assist with the promotion of the service in local communities.

About you: Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required:

• Full UK driving licence, and some access to an appropriately insured and taxed vehicle for business use.
• No specific experience is necessary, only a responsible and caring nature and a flexible approach; full training will be provided.

What we offer:

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression.
• Life assurance
• Cycle to work scheme.
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free uniform
• Work phone
• Free DBS check

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.