Aftersales Technician

SYR are proud to represent a stellar client looking for an Aftersales Technician in Hampshire.

Key skills: A passion for boats; diagnostics and repairs; confident boat handling, power & sail.

Responsibilities will include but will not be limited to the following:

Commissioning new boats – in the UK and Europe, responsible for the day-to-day commissioning process, ensuring the highest standard of workmanship and customer experience.

• Arrival checks – unwrapping the boat; carrying out detailed checks against factory specification; fitting all loose equipment; reporting any shortfalls and warranty defects.
• Testing – carry out thorough operational testing of all onboard systems including plumbing, electrical systems including navigation, engines and gensets as well as all other mechanical systems.
• Onboard contractors – oversight, ensuring they work to high standards.
• Reporting/recording – document defects with technical summary and photographs, update progress via an interactive reporting App, and follow through to conclusion.
• Sea trials – carrying out sea trials to check all systems and sails underway.
• Handover – provide a detailed handover to the client, including full systems demonstration and sea trial in line with company guidelines. Ensure all documentation is completed and returned as required.

Aftersales support – providing world-class technical support and repairs.

• Owner/crew support – refresher training and boat handling.
• Warranty – carrying out diagnostics and repairs across the UK and Europe.
• Reporting – provide clear technical evidence and photographs for warranty analysis and reclaim.
• Annual inspections – as per factory protocols to maintain warranty.
• General duties – assist with shared functions and any other tasks to ensure smooth operation of the department, including good housekeeping of shed/stores and associated workspaces.
• Work must be carried out in accordance with the company’s Health & Safety policy.

Person Specification:

• Recent and relevant working knowledge within the leisure marine industry is essential.
• Proficient boat handling skills, ideally motor & sail. RYA qualifications are an advantage.
• Boat building skills/qualifications are desirable. A keen eye for detail is essential.
• Good understanding of modern boat systems, with electrical fault finding and digital switching knowledge required.
• Strong initiative, excellent communication, and interpersonal skills.
• Must hold a current UK driver’s licence.