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- Tasks: Join our customer contact team, handling enquiries via phone, email, and face-to-face.
- Company: Bury Council is dedicated to serving the community and promoting welfare for all.
- Benefits: Enjoy agile working, a supportive environment, and a commitment to equality and diversity.
- Why this job: Make a real impact in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Full training provided; flexible hours available based on service demands.
The predicted salary is between 22700 - 29200 £ per year.
We are looking for customer-focused individuals to join our customer contact team. You must have experience of working within a busy customer contact related environment with excellent customer care skills along with a commitment to performance and excellent service delivery. You will require excellent keyboard, listening, and questioning skills.
The position is in a busy Contact Centre with agile working and regular days in the Town Hall. You will be responsible for dealing with telephone, email, web forms, and face-to-face enquiries from members of the public across a range of services provided by the Council. You will be updating and accessing various council systems, ensuring customer enquiries are completed at the first point of contact, reducing the need for repeat contacts. Full training will be provided, and you will have the support of Team Managers.
Normal hours of work are 36.25 hours per week, Monday to Friday, 8.45 am to 5.00 pm. A restricted flexi-scheme is in place subject to service demands.
The Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years, and character references will not be accepted.
As a Corporate Parent, ensure that the work and services you deliver consider our care-experienced young people, promote their life chances, empower them to influence the policies, services, and decisions that affect them, champion their rights, and ensure they grow up in the best possible way.
Benefits of working for Bury Council include support for employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognizes, values, and embraces all people, regardless of any difference, for the skills, abilities, and experiences they bring into the workforce and the wider community. Therefore, we guarantee an interview for disabled people, looked after children/care leavers, armed forces personnel (including reservists and veterans), and carers of adults or disabled children if they meet the essential criteria.
For an informal chat regarding the role, please contact Sue Humphries on 0161 253 5844. Interviews will be held week commencing 24th February 2025.
Knowsley Street, Bury, BL9 0SW, United Kingdom
Contact Detail:
Bury Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor NEW Bury Council Posted yesterday Bury £27,149 - £29,450 Customer Serv[...]
✨Tip Number 1
Familiarise yourself with the services provided by Bury Council. Understanding the range of services will help you answer enquiries more effectively and demonstrate your commitment to excellent service delivery during the interview.
✨Tip Number 2
Practice your communication skills, especially listening and questioning techniques. Role-playing common customer scenarios can help you feel more confident in handling various enquiries, which is crucial for a Customer Contact Advisor.
✨Tip Number 3
Reach out to current or former employees of Bury Council via LinkedIn or other platforms. They can provide insights into the work culture and expectations, which can be invaluable for tailoring your approach during the interview.
✨Tip Number 4
Prepare questions to ask during your informal chat with Sue Humphries. This shows your genuine interest in the role and helps you gather important information about the team dynamics and expectations.
We think you need these skills to ace Customer Contact Advisor NEW Bury Council Posted yesterday Bury £27,149 - £29,450 Customer Serv[...]
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasise your experience in customer service roles. Use specific examples that demonstrate your ability to handle enquiries effectively and provide excellent service.
Showcase Relevant Skills: Clearly outline your keyboard, listening, and questioning skills in your CV and cover letter. Mention any specific tools or systems you have used in previous roles that relate to the job description.
Address Employment Gaps: Be transparent about any gaps in your employment history. Provide a brief explanation for each gap to show that you are honest and accountable.
Tailor Your Application: Customise your CV and cover letter to align with the values and commitments of Bury Council. Highlight how your personal values match their commitment to safeguarding and promoting welfare.
How to prepare for a job interview at Bury Council
✨Showcase Your Customer Care Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer enquiries in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
✨Demonstrate Your Communication Skills
Effective communication is key in a busy contact centre. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you listen actively and ask the right questions to understand customer needs better.
✨Familiarise Yourself with Council Services
Research the various services provided by Bury Council. Understanding what they offer will help you answer questions more effectively and show your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle different types of customer interactions, especially challenging ones. This will demonstrate your problem-solving skills and ability to think on your feet.
