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For Companies At a Glance
- Tasks: Drive sales and support care home occupancy through community engagement and customer relations.
- Company: Join Care UK, an award-winning private care company with over 150 homes across the UK.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and a supportive work environment.
- Why this job: Make a meaningful impact on residents' lives while working in a dynamic and inclusive team.
- Qualifications: Self-motivated, flexible, enthusiastic, and highly organised with a customer service mindset.
- Other info: Opportunity to work evenings and weekends for exceptional customer experiences.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting new role for a Customer Relations Manager based at Tor Na Dee care home in Aberdeen. As an experienced sales and business development professional who thrives on meeting revenue targets, you will relish the opportunity to help shape the future of care. Care UK is an award-winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do.
The role of Customer Relations Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Relations Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.
Key Responsibilities:- Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.
- Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
- Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
- Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
- Identify potential business and marketing opportunities within the local catchment area.
- Work closely with the Home Manager and Head of Departments.
- Ensure all daily, weekly, and monthly required reports are completed accurately and on time.
- Self-motivated, flexible, and enthusiastic.
- Works collaboratively with others always sharing ideas and information.
- Highly organised, ability to keep track and progress multiple priorities at any one time.
- A customer service mindset.
- Be part of a dynamic and growing organisation dedicated to providing outstanding care.
- Collaborate with a diverse and talented team in a supportive and inclusive environment.
- Enjoy a competitive salary and comprehensive benefits package.
- Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
- We are committed to recruiting diverse, talented people, who share our passion for helping others.
- If you’re ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!
Contact Detail:
Care UK Community Partnerships Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Manager
✨Tip Number 1
Familiarise yourself with Care UK's values of Caring, Passionate, and Teamwork. During your interactions, whether in networking or interviews, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Research the local market and competitor landscape in Aberdeen. Understanding the specific needs and preferences of potential clients will help you articulate how you can drive sales and improve resident occupancy effectively.
✨Tip Number 3
Network within the community by attending local events or joining relevant groups. Building relationships with local businesses and organisations can provide valuable insights and opportunities for promoting the care home.
✨Tip Number 4
Prepare to discuss your experience in achieving sales targets and driving customer engagement. Be ready to share specific examples of how you've successfully managed multiple priorities and contributed to team success in previous roles.
We think you need these skills to ace Customer Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer relations. Emphasise any achievements related to meeting revenue targets and driving occupancy rates, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for care and your understanding of the industry. Mention how your values align with those of Care UK, particularly their focus on caring, passion, and teamwork.
Highlight Relevant Skills: In your application, clearly outline skills that match the job description, such as self-motivation, flexibility, and strong organisational abilities. Provide examples of how you've successfully collaborated with teams in previous roles.
Showcase Community Engagement: Discuss any experience you have in building community relationships or promoting services through events and PR. This will demonstrate your ability to drive enquiries and enhance the care home's visibility in the local area.
How to prepare for a job interview at Care UK Community Partnerships Limited
✨Show Your Passion for Care
Make sure to express your genuine passion for providing exceptional care. Share personal stories or experiences that highlight your commitment to improving the lives of others, as this aligns with the company's core values.
✨Demonstrate Sales Acumen
Prepare to discuss your previous sales achievements and how you met or exceeded targets. Be ready to provide specific examples of strategies you've used to drive sales and engage customers, particularly in a care setting.
✨Understand the Competitor Landscape
Research the local market and competitors before the interview. Be prepared to discuss how you would position the care home against competitors and identify opportunities for growth in the community.
✨Highlight Team Collaboration Skills
Since teamwork is essential in this role, be ready to share examples of how you've successfully collaborated with others in past roles. Emphasise your ability to work closely with management and other departments to achieve common goals.
