Sr. Cloud Support & Operations Engineer

Zadara’s Cloud Services platform brings award-winning infrastructure technology, including compute, storage, and networking, to where customers need it most. Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.

All Zadarians are finding their edge by living and breathing our core values; All Belonging, Accountable together, Exceptionally focused, Flexible, Trailbreaking, and Zealous. We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can breakout and breakthrough to do your best work.

We believe in the power of Diversity, Equity, and Inclusion (DEI). Members of our distributed team come from different geographies and cultural backgrounds and we serve a diverse population. Our commitment to DEI helps us design better products and services, and serve our employees, customers, and partners. Our commitment to Diversity, Equity and Inclusion is critical to our vision and to our impact, and helps us boost our perspective, creativity, and growth.

This hybrid position offers remote work flexibility with occasional in-person collaboration, supporting a balanced and effective workflow. Operations tasks related to supporting infrastructure for on-premises and cloud deployments include:

• Problem solving, capable of identifying and resolving issues, being able to see the big picture.
• Eager and willing to learn new technologies and skills.
• Perform operational tasks including, but not limited to SW/HW installations, upgrades, and more.
• Configuration of servers, networking equipment, and cloud resources.
• Creation and integration of tools for internal and/or external consumption.
• Troubleshoot, design and deploy advanced L2 and L3 Networks.
• Track issues through to resolution.
• Service, analysis and resolution of tasks and support tickets.
• Prioritise and manage several open tasks at one time.
• Escalate issues to the next level, as needed.
• Build and maintain strong relationships with customers.
• Participate in training customers, as required.
• Document processes and update knowledge base.
• Work closely with senior members of the Support, Operations, DevOps and Engineering teams.

What you bring:

• 7+ years experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/or CentOS/RHEL), and Virtualization/cloud environments (VMware/Openstack/AWS/GCP/Azure).
• Experience with storage systems (SAN/NAS/Object).
• Solid scripting experience (Bash, Python, etc.).
• Solid understanding and experience in network design, CCNA level or equivalent and configuration of network devices (switches, firewalls, routers).
• Solid troubleshooter, ability to read logs and identify root cause.
• Identifying and troubleshooting network connectivity and performance issues.
• Excellent communication skills including prior client-facing experience in the areas of support, and IT operations.
• Excellent team player.

Your education:

• Bachelor’s Degree in Information Science/Information Technology, Data Science, Computer Science, or a related field.

Nice to haves:

• Experience with systems and technologies (VMware, KVM, Docker, Kubernetes).
• Solid experience with microservices (Docker, K8S).
• Solid experience in storage technologies and protocols (RAID, NFS, SMB, iSCSI, FC, S3, Swift).
• Hands-on experience in OpenStack (managing and troubleshooting).
• Solid experience with cloud services (AWS, Azure, GCP).
• Experience with configuration management systems (Ansible, Chef, Puppet).
• At least CCNA-level experience in Networking Administration.
• L3 network equipment configuration (BGP, OSFP, etc.).
• Experience with iptables in Linux and network-level ACLs.
• Full-stack or backend developers are welcome.

Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.