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- Tasks: Join our team as an Enforcement Investigation Officer, tackling parking and traffic enforcement daily.
- Company: West Northants Council is dedicated to improving road safety and reducing congestion in our community.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and a commitment to diversity and inclusion.
- Why this job: Be part of a forward-thinking team that values innovation and empowers you to make a difference.
- Qualifications: Proven experience in public service, strong communication skills, and good IT proficiency are essential.
- Other info: Flexible working options available, with regular office attendance required.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity in our Highways & Transport Traffic Enforcement Team for an Enforcement Investigation Officer. We are looking for a highly motivated, efficient, enthusiastic and flexible individual who has proven experience of working in the field of parking, bus lane and moving traffic enforcement. Based out of One Angel Square, Northampton, NN1 1ED.
What will you be doing? This role covers the statutory legislation governing parking, bus lane and moving traffic enforcement which is currently managed in-house. There are strict statutory timeframes so the role will be demanding. Only those applicants who can demonstrate in their Supporting Statement that they have the essential requisite skills and legislative knowledge as detailed within the Job Description will be considered for an interview for this post. The role is to further support a forward-looking service that meets our primary objectives of improving road safety and reducing congestion on our road network.
The workload will be extremely varied and will require you to be flexible and use your own initiative to meet the demands of the role. You will have strong interpersonal and proven customer service skills and are required to deal with challenging situations in a tactful and diplomatic way.
In addition, you should possess and be expected to have the following:
- Experience of dealing with the public
- Ability to prioritise tasks and manage the workload within statutory timeframes and to a high standard of customer service
- Ability to communicate clearly and professionally when dealing with members of the public (written and verbal)
- Ability and proven experience of working under pressure and using own initiative
- Good IT skills including Microsoft Office
- Work as part of a team
The role will have some flexibility but you will be required to come into the office on a regular basis.
About you: We are looking for someone who can work to tight deadlines, under pressure, and who is friendly, reliable, willing and ready to learn new things. Applicants will need to be comfortable working as part of a team, be able to demonstrate excellent communication and listening skills, along with a commitment to continuous improvement. You will need a good level of IT skills and have a good attention to detail.
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality.
Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
Enforcement Investigation Officer employer: West Northants Council
Contact Detail:
West Northants Council Recruiting Team
careers@westnorthants.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Investigation Officer
✨Tip Number 1
Familiarise yourself with the statutory legislation governing parking, bus lanes, and moving traffic enforcement. Understanding these laws will not only help you in the role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your ability to communicate effectively and manage difficult interactions, which is crucial for this role.
✨Tip Number 3
Practice prioritising tasks under pressure. You might want to simulate a busy work environment where you have to manage multiple responsibilities at once, as this will prepare you for the demanding nature of the job.
✨Tip Number 4
Engage with current employees or reach out to professionals in similar roles on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the team dynamics and expectations at West Northants Council.
We think you need these skills to ace Enforcement Investigation Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Enforcement Investigation Officer position. Make sure you understand the statutory legislation governing parking, bus lane, and moving traffic enforcement.
Craft a Strong Supporting Statement: In your application, focus on your relevant experience and skills. Clearly demonstrate how you meet the essential requirements outlined in the job description, particularly your legislative knowledge and customer service skills.
Highlight Your Interpersonal Skills: Since the role involves dealing with the public, emphasise your strong interpersonal and communication skills. Provide examples of how you've successfully managed challenging situations in a tactful and diplomatic manner.
Showcase Your IT Proficiency: Mention your IT skills, especially your proficiency with Microsoft Office. If you have experience with any specific software related to traffic enforcement or data management, be sure to include that as well.
How to prepare for a job interview at West Northants Council
✨Know Your Legislation
Familiarise yourself with the statutory legislation governing parking, bus lane, and moving traffic enforcement. Be prepared to discuss how your experience aligns with these laws and demonstrate your understanding of their implications during the interview.
✨Showcase Your Customer Service Skills
Highlight your proven customer service experience, especially in challenging situations. Prepare examples of how you've effectively communicated with the public and resolved conflicts diplomatically, as this role requires strong interpersonal skills.
✨Demonstrate Flexibility and Initiative
Be ready to discuss instances where you've successfully managed a varied workload under pressure. Emphasise your ability to prioritise tasks and adapt to changing demands, showcasing your initiative in problem-solving.
✨Embrace the Company Culture
Research West Northants Council's values and culture, particularly their commitment to diversity, equality, and inclusion. Be prepared to express how you align with their vision and how you can contribute to making the council a great place to work and thrive.
