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- Tasks: Lead a dynamic Customer Success team and ensure client satisfaction.
- Company: Join MarktoMarket, the gold standard for SME data, trusted by advisers.
- Benefits: Enjoy hybrid working, 34 days holiday, private health insurance, and monthly lunches.
- Why this job: Build lasting customer relationships and grow a high-impact team in a supportive culture.
- Qualifications: Experience in Customer Success and line management, ideally in B2B or financial services.
- Other info: This role is perfect for someone ready to take the next big career step.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a driven leader to lead up our Customer Success function. This is a permanent role, managing a team of four and playing a critical part in delivering value to our growing customer base. MarktoMarket is the gold standard for SME data. Our platform helps advisers discover their next deal with unmatched accuracy, coverage and insight. Our clients trust us to provide the data they need to move quickly and confidently. For this role, we are inclined toward an experienced hire, but we are open to someone who is ready to take the next big step in their career. If you are excited by the prospect of building customer relationships that last - and growing a high impact team while you are at it - we would love to hear from you.
Responsibilities include:
- Lead and grow Customer Success - coach, support and line-manage a team of four CS professionals.
- Ensure customers are successfully onboarded, supported and educated - driving their satisfaction, adoption and success.
- Collaborating with others, shape and execute strategies to retain and grow accounts.
- Own relationships with key accounts where required.
- Recruit and onboard new team members as the business scales.
Qualifications and experience:
- Customer Success experience, ideally in a complex B2B product offering.
- Line management experience, ideally in a customer success context.
- Experience of financial services or data businesses a big plus - especially Corporate Finance, Private Equity or Accountancy.
- Detail orientated with strong problem solving skills.
Benefits, Compensation and Working Situation:
- Salary - dependent on experience.
- Based in central Edinburgh (CodeBase).
- Hybrid and flexible working arrangements work for us.
- 37.5 hours a week.
- 34 days annual paid holiday (including bank holidays).
- Monthly paid for company-wide lunches.
- Private health insurance.
- Heka well-being allowance.
Head of Customer Success... employer: Jobbydoo
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success...
✨Tip Number 1
Familiarise yourself with the latest trends in Customer Success, especially within B2B environments. Understanding the nuances of customer relationships in complex products will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the financial services and data sectors. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your management style and how you've successfully led teams in the past. Highlighting specific examples of coaching and developing team members will resonate well with us.
✨Tip Number 4
Research MarktoMarket thoroughly. Understanding our platform and how it delivers value to clients will allow you to articulate how you can contribute to our mission and enhance customer satisfaction.
We think you need these skills to ace Head of Customer Success...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly in B2B environments. Emphasise any line management roles and specific achievements that demonstrate your ability to lead a team and drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building lasting customer relationships and your vision for leading a Customer Success team. Mention how your background aligns with the responsibilities outlined in the job description, especially your experience in financial services or data businesses.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully solved complex problems in previous roles. This could include strategies you've implemented to improve customer onboarding or retention, which are key aspects of the role.
Highlight Team Management Experience: Detail your experience in coaching and managing teams. Discuss your approach to supporting team members and fostering a collaborative environment, as this is crucial for the Head of Customer Success position.
How to prepare for a job interview at Jobbydoo
✨Showcase Your Leadership Skills
As a Head of Customer Success, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you've coached and supported teams, and the impact you've had on their success.
✨Demonstrate Customer-Centric Thinking
Highlight your understanding of customer needs and how you've successfully onboarded and supported clients in the past. Share specific examples of how you've driven customer satisfaction and adoption.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of scenarios where you've had to retain or grow accounts and how you approached those challenges.
✨Research the Company and Industry
Familiarise yourself with MarktoMarket's offerings and the SME data landscape. Understanding their position in the market will help you articulate how you can contribute to their goals and build lasting customer relationships.
