Customer Service Coordinator

Job Title: Customer Service Coordinator – Manufacturing/EngineeringAbout the Role: We\’re looking for a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you\’ll be the first point of contact for our customers, ensuring a high level of service while supporting the smooth operation of order processing and forecast management. You\’ll play a key role in driving continuous improvement and supporting internal teams to meet business goals.Key Responsibilities: Act as the primary contact for customer enquiries, liaising with internal departments as needed.Manage customer orders and forecasts, ensuring accurate entry into the SAP system.Provide timely updates on order status and resolve customer queries efficiently.Participate in monthly forecasting review meetings and maintain forecast accuracy.Create internal purchase orders for finished goods and coordinate drop shipments.Support the standardisation of customer service processes and contribute to continuous improvement initiatives.Collaborate closely with internal teams to ensure timely and accurate order fulfilment.Maintain a safe working environment and comply with all HSE policies and procedures. What We\’re Looking For: Strong working knowledge of Microsof…