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- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love with expert advice and tools.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
- Other info: Part-time role with shifts available across the week, including evenings and weekends.
Part time - 20 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
Notional hourly rate £12.71 per hour
B&Q Washington
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during the interview, highlight any previous experience where you've gone above and beyond to assist customers.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Express your eagerness to learn new skills, especially those related to home improvement, like paint-mixing and timber cutting. This shows your commitment to personal development and aligns with B&Q's focus on training.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills related to home improvement. Use keywords from the job description to show you understand what they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your enthusiasm for home improvement. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Teamwork Skills: In your application, emphasise your ability to work well in a team. Provide examples of past experiences where you collaborated with others to achieve a common goal, especially in a retail or customer-focused environment.
Highlight Flexibility and Availability: Since the role requires working on a rota that includes weekends and evenings, make sure to mention your availability clearly in your application. This shows you're ready to meet their scheduling needs.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what the company values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to help a customer, as this role heavily focuses on delivering great service.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, be prepared to talk about your experiences working in a team. Highlight how you contribute to group dynamics and support your colleagues, especially in a retail environment.
✨Familiarise Yourself with the Company Values
Research B&Q's values and mission statement before the interview. Understanding their commitment to diversity, inclusion, and customer satisfaction will allow you to tailor your responses and show that you align with their culture.
