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For Companies At a Glance
- Tasks: Be the go-to person for small business owners, solving their problems and supporting their needs.
- Company: Join Capital on Tap, a fintech helping over 200,000 businesses thrive with innovative credit solutions.
- Benefits: Enjoy perks like private healthcare, a dog-friendly office, and a salary uplift for night shifts.
- Why this job: Make a real impact while working in a fun, inclusive environment with great development opportunities.
- Qualifications: Must have 2 years of customer service experience and excellent communication skills.
- Other info: Flexible night shifts with exciting office amenities and a supportive team culture.
The predicted salary is between 20000 - 30000 £ per year.
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world, and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. Check out the development opportunities in the Customer Operations team. This is an office-based role, with the Customer Operations team working from our Cardiff City Centre Office. After passing the probation period, the requirement will be to work in the office 4 days a week and 1 day from home.
What You’ll Be Doing
- You’ll be the first point of contact for small business owners.
- Servicing customers via phone, email, and chat during night shifts.
- Resolving customer inquiries promptly and professionally to ensure satisfaction.
- Handling objections effectively to clarify customer needs.
- Maintaining a comprehensive understanding of our products, services, and policies.
- Identifying opportunities for process improvements and suggesting enhancements.
- Supporting vulnerable customers with appropriate assistance.
Shifts
You will join our night customer service team, working Monday to Sunday (2 weekends in 4) between 6pm-6am & 8pm-8am. Shift patterns include:
- Week 1: 4 days on, 3 days off
- Week 2: 3 days on, 1 day off, 3 days on
- Week 3: 3 days off, 4 days on
- Week 4: 7 days off
We’re Looking For
- At least 2 years of customer service experience.
- Experience working similar shifts or unsociable hours.
- Excellent communication skills, both verbal and written.
- Experience using CRM systems.
- Strong problem-solving skills with a focus on quick resolutions.
- Ability to handle high volumes of inquiries without compromising quality.
- Ability to work independently and as part of a team in a fast-paced environment.
Diversity & Inclusion
We welcome and encourage applications from all individuals who share our commitment to inclusivity. Join us in creating a workspace where authenticity and diversity thrive.
Great Work Deserves Great Perks
Our office features amenities like a pool table, arcade machine, beer tap, and office dogs. Our benefits include:
- Salary: £25,000 + £3,000 night shift uplift + monthly bonuses.
- Private Healthcare (dental and optician services).
- Worldwide travel insurance.
- Anniversary Rewards (£250, £500, £750, and a 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme (up to 7% match).
- 28 days holiday plus bank holidays.
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 6 free therapy sessions per year.
- Dog-friendly offices.
- Free drinks and snacks.
Interview Process
First stage: 15-minute intro call with a Talent Team member. Final stage: In-person assessment day on 20th, 22nd, 27th, or 29th May. Start date: 30th June 2025.
Other Info
Check out our 'Top Tips' for interviewing. Stay updated on new opportunities by following us on LinkedIn. Email careers@capitalontap.com with questions. Excited to work here? Apply!
If you’re interested in growing your career with our profitable fintech, click apply. We aim to respond within 3 working days, or up to 5 during busy periods.
Customer Support Officer - Night Team employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer - Night Team
✨Tip Number 1
Familiarise yourself with Capital on Tap's products and services. Understanding their all-in-one business credit card and spend management platform will help you answer customer queries more effectively during the interview.
✨Tip Number 2
Prepare for scenarios where you might need to handle difficult customer interactions. Think of examples from your past experience where you successfully resolved issues, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Since this role involves working night shifts, be ready to discuss your experience with unsociable hours. Highlight how you've managed your time and maintained productivity during similar shifts in the past.
✨Tip Number 4
Show your enthusiasm for working in a diverse and inclusive environment. Be prepared to share your thoughts on how you can contribute to a positive workplace culture at Capital on Tap.
We think you need these skills to ace Customer Support Officer - Night Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles that required problem-solving and communication skills. Use specific examples that demonstrate your ability to handle inquiries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Capital on Tap's mission to support small businesses and provide examples of how you've made an impact in previous roles.
Showcase Relevant Skills: Emphasise your experience with CRM systems and your ability to work during unsociable hours. Highlight any specific achievements in customer service that demonstrate your capability to resolve issues quickly and efficiently.
Prepare for the Interview: Familiarise yourself with common customer service scenarios and think about how you would handle them. Be ready to discuss your previous experiences and how they relate to the responsibilities of the Customer Support Officer role.
How to prepare for a job interview at Capital on Tap
✨Understand the Company Mission
Before your interview, make sure you know Capital on Tap's mission to help small business owners. This will show your genuine interest in the role and how you can contribute to their goals.
✨Demonstrate Customer Service Skills
Prepare examples from your past experience that highlight your customer service skills. Focus on situations where you resolved issues quickly and effectively, as this is crucial for the Customer Support Officer role.
✨Familiarise Yourself with Shift Patterns
Since this role involves night shifts, be ready to discuss your availability and how you manage working unsociable hours. Showing that you are comfortable with the shift patterns will reflect your commitment.
✨Showcase Problem-Solving Abilities
Think of specific instances where you identified a problem and implemented a solution. Capital on Tap values innovation and quick resolutions, so demonstrating your problem-solving skills will set you apart.
