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For Companies At a Glance
- Tasks: Support customers via phone, email, and social media while ensuring smooth operations.
- Company: Join a fintech revolutionising travel spending with a unique debit card that saves on fees.
- Benefits: Enjoy 25 days holiday, private health insurance, and a pension scheme.
- Why this job: Be part of a fast-growing team where your contributions truly matter and can drive change.
- Qualifications: Strong communication skills and a proactive mindset; customer support experience is a plus.
- Other info: Ideal for ambitious individuals seeking real growth potential in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
This fintech is shaking up the way people spend abroad. Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.
The Role
You’ll play a key role in ensuring smooth daily operations, providing top-notch customer support, and working closely with Compliance and Risk to keep things running securely. If you’re ambitious and looking for a role with real growth potential, this is the one for you.
What you’ll be doing
- Providing exceptional customer support across phone, email, live chat, and social media
- Helping onboard business customers, including KYC, PEP, and Sanction checks
- Monitoring high-risk transactions and supporting due diligence processes
- Investigating fraud cases, disputes, and chargebacks
- Reviewing and responding to customer feedback, complaints, and escalations
- Working with the team to improve processes and enhance the customer experience
What they’re looking for
- Excellent communication skills (written & verbal)
- Proactive, problem-solving mindset
- Strong attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Experience in customer support (bonus if in fintech, risk, or compliance but not a pre-requisite)
Perks & Benefits
- 25 days holiday + bank holidays
- Private health insurance
- Pension scheme
- Juno employee benefits
- A fast-growing fintech where you can make an impact
Customer Ops & Compliance Executive | the next Monzo employer: BrighterBox
Contact Detail:
BrighterBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ops & Compliance Executive | the next Monzo
✨Tip Number 1
Familiarise yourself with the fintech industry, especially in areas related to customer operations and compliance. Understanding the unique challenges and regulations in this space will help you stand out during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled customer issues in the past. Be ready to discuss specific situations where you improved processes or enhanced customer experiences.
✨Tip Number 3
Research the company’s values and mission. Being able to articulate how your personal values align with theirs can demonstrate your enthusiasm and commitment to their goals.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Ops & Compliance Executive | the next Monzo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially if you have worked in fintech or compliance. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work with this fintech and how your skills align with their mission of providing exceptional customer support.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your written and verbal communication skills. Consider including a brief anecdote about a time you successfully resolved a customer issue.
Highlight Problem-Solving Abilities: In your application, emphasise your proactive and problem-solving mindset. Share instances where you identified issues and implemented solutions, particularly in fast-paced environments.
How to prepare for a job interview at BrighterBox
✨Show Your Enthusiasm for Fintech
Make sure to express your excitement about the fintech industry and how it’s evolving. Research the company’s unique travel debit card and be ready to discuss how it benefits customers, as this will show your genuine interest in their mission.
✨Demonstrate Your Customer Support Skills
Prepare examples from your past experiences where you provided exceptional customer support. Highlight situations where you resolved issues effectively, especially in a fast-paced environment, as this aligns with what they’re looking for.
✨Be Ready to Discuss Compliance Knowledge
Familiarise yourself with basic compliance concepts such as KYC, PEP, and Sanction checks. Even if you don’t have direct experience, showing that you understand these terms and their importance in the fintech space can set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans and how the Customer Operations team fits into that vision. This not only shows your interest but also gives you a chance to assess if the role is right for you.
