Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Contact individuals and businesses to recover overdue debts through calls.
- Company: Join a dynamic debt recovery business in Sheffield that's rapidly expanding.
- Benefits: Enjoy a friendly, open-plan contact centre environment with performance targets.
- Why this job: Make a real impact by helping customers resolve their debts while achieving company goals.
- Qualifications: Previous experience in a contact centre or collections is essential; strong communication skills required.
- Other info: Work in a supportive team focused on compliance and customer solutions.
The predicted salary is between 24000 - 36000 £ per year.
Sue Ross Recruitment are seeking a Telephone Collections Agent to join our client’s dynamic and ever expanding debt recovery business in Sheffield. You will be responsible for contacting individuals and businesses by phone to recover overdue debts. This involves making outbound and receiving inbound calls, discussing payment solutions, and handling potentially sensitive conversations professionally. Agents record accurate notes, follow compliance procedures, and work towards performance targets. Strong communication, problem-solving skills, and the ability to work with IT systems are essential. The goal is to help customers resolve their debts while supporting the company’s collection objectives.
The Role:
- Making and receiving calls to and from individuals and businesses to arrange repayment of overdue debts.
- Managing sensitive conversations with empathy, professionalism, and a solutions-focused mindset.
- Recording detailed and accurate notes of interactions and payment agreements.
- Entering customer payment details securely and accurately.
- Working towards individual and team targets in a friendly, open-plan contact centre.
- Following established procedures and compliance guidelines related to debt recovery.
What we’re looking for:
- Previous experience in a contact centre, credit control, or collections environment.
- Excellent communication skills – both verbal and written.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Collections Agent
✨Tip Number 1
Familiarise yourself with common debt recovery practices and terminology. Understanding the industry lingo will help you communicate more effectively during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Role-playing scenarios where you handle sensitive discussions can boost your confidence and prepare you for real-life situations you'll face as a Telephone Collections Agent.
✨Tip Number 3
Research our company culture and values at StudySmarter. Tailoring your approach to align with our ethos can make a significant difference, showing that you're not just looking for any job, but that you're genuinely interested in being part of our team.
✨Tip Number 4
Network with professionals in the debt recovery field. Connecting with current or former Telephone Collections Agents can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Telephone Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contact centres, credit control, or collections. Emphasise your communication skills and any previous roles that involved handling sensitive conversations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and empathy. Mention specific examples of how you've successfully managed difficult conversations or met performance targets in past roles.
Highlight IT Proficiency: Since the role requires working with IT systems, mention any relevant software or tools you are familiar with. This could include CRM systems or debt recovery software, which will demonstrate your readiness for the position.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a role that involves recording accurate notes.
How to prepare for a job interview at Click To Hired
✨Showcase Your Communication Skills
As a Telephone Collections Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. You might want to prepare examples of how you've successfully handled difficult conversations in the past.
✨Prepare for Sensitive Scenarios
Expect questions about how you would manage sensitive conversations with empathy and professionalism. Think of specific instances where you've had to navigate tough discussions, and be ready to share your approach to finding solutions.
✨Familiarise Yourself with Compliance Procedures
Understanding compliance guidelines is crucial in debt recovery. Brush up on relevant regulations and be prepared to discuss how you would ensure adherence to these procedures while handling customer interactions.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Be ready to discuss how you've tackled challenges in previous roles, especially in a contact centre or collections environment, and how you can apply those skills to help customers resolve their debts.
