Human Resources Operations Manager

Now boarding: Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning Travel Management Company we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth. About CTM CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk.

Skills & Experience

• Proven experience as an HR Operations professional. It is preferred that there is a relevant human resources qualification (or studying towards CIPD accreditation, minimum level 3)

• You must have a good understanding of HR practices/processes, covering the full employee life cycle

• Strong ability in using MS Office

• Confident and experienced in using HR systems, preferably ADP

• Outstanding communication and interpersonal skills

• Ability to handle data with confidentiality, using discretion at all times

• Good organisational and time management skills, with the ability to meet deadlines

• A flexible approach with energy, drive and appetite for change and a “can do” attitude, within a fast-paced working environment

• Confident and credible – able to communicate at every level

• A highly organised multi-tasker with excellent verbal/written communication skills

• Adaptable and flexible to work within a dynamic and changeable business

• Ability to work on own initiative and under pressure to achieve deadlines

• Previous experience of line managing staff

About the Role

The HR team delivers an all-round generalist service to all employees within the EU UK region that comprises of five countries. As a key member of the regional HR team, the HR Operations Manager EU UK is a newly created role to oversee the successful execution of all HR processes to drive an efficient and optimal employee experience. In the role, you are responsible for the day-to-day running of the HR operations function, ensuring all HR processes and systems are efficient and effective, acting as a bridge between HR strategy to provide support to all employees.

Reporting to the Head of HR who is based in London, your aim is to provide a first-class generalist first-line HR service directly to the employees based at the Bradford office as well virtually to the other employees based at the other offices. Your aim is to deliver a well-rounded, first class, professional and timely service to all your stakeholders both internally and externally.

Based at the Bradford office, you are also a key member of the local senior management team working closely with the General Manager for Braford and as part of your role, you will also line manage the HR Assistant and the Facilities Coordinator who are also based at the Bradford office.

With a passion for HR, you have a strong desire to make an impact of the work you do and are looking for the next step in your career. You have HR knowledge with hands-on experience of various HR aspects covering the full employee life cycle. You are committed and approachable HR professional and want to impress all with your character, knowledge, experience and skills. You are looking for an opportunity to broaden your experience to work in a dynamic, friendly, fast paced office environment. You are able to work autonomously as well as in a team successfully.

With your HR background, you are kept up to date with legislative changes and are aware of best practices. You also have a successful record to demonstrate working to tight deadlines and are resilient under pressure. This role also offers the successful candidate to support the Head of HR on local and global HR projects.

As the Employee Engagement Champion for the EU UK region, you will be involved in employee engagement initiatives within all the offices, implementing the global annual calendar and new ideas 2 where necessary, as well as providing support to the Facilities Coordinator and the sustainability champions who are also involved in this area.

Key Responsibilities

• Oversee the HR operations by providing first line HR support to employees and team leaders/line managers in-line with the Company’s policies and procedures including probation period reviews, absences, flexible working requests, exit interviews, probationary reviews, recruitment, payroll matters and maternity/paternity. Support changes to terms of employment.

• Maintain records of personnel-related data (payroll, personal information, leavers, all correspondence etc.) on the HR system and in files, to ensure all employment requirements are met.

• Oversee the HR tickets system with the HR Assistant and provide monthly reports, looking at ways to improve and streamline HR processes with the HRBP.

• Prepare monthly reports for payroll. Support the HR Assistant to issue all new starter documents and ensure the HR system is continually. Liaise with other departments/functions (payroll, benefits etc.) and update platforms for new starters and leavers as required.

• Support the HR Assistant to conduct staff inductions, obtaining right to work documentation and preparing new starter files to ensure full documentation is received, scanned and saved on the system, and dealing with pre-employment checks, including DBS/Security checks. Ensure all HR trackers are continually updated.

• Provide and offer first-line HR advice and guidance to address HR issues for employees, team leaders and line managers.

• Identifying opportunities for improvement to identify opportunities to improve efficiency and reduce costs.

• Stay up to date on HR related employment laws and regulations. Ensure there is compliance with relevant laws and regulations and implementing new company policies.

• Oversee and maintain all internal HR systems.

• Line manage the HR Assistant and the Facilities Coordinator proving regular 121s and support.

• Support the Head of HR and assist in ad-hoc HR projects, as and when necessary.

• With the Facilities Coordinator, provide management of the Bradford office building including maintenance and repairs, co-ordination of non-core business suppliers; security, cleaning, parking, supplies, furnishing and other general supplies and visitor management. Oversee the health & safety obligations of all the offices with the external provider.

• Provide support with the maintenance, updating and circulation of documents, ISO9001, ISO14001 and ISO27001 policy and procedures manuals.

• The above list of accountabilities is not exhaustive, and the post holder may be required to undertake duties as may be reasonably expected.

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees’ travel
• Partnership with South Pole – supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.