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- Tasks: Support customers through calls and emails, ensuring exceptional service and accurate record-keeping.
- Company: Join a global client focused on compassionate customer care in the finance sector.
- Benefits: Enjoy flexible work options, including 2 remote days per week and an early finish on Fridays.
- Why this job: Make a real impact by helping vulnerable customers while developing your skills in a supportive team.
- Qualifications: Experience in motor finance or customer service is essential; strong communication and organisational skills required.
- Other info: Work 35 hours a week with occasional Saturday shifts and bank holidays; DBS and financial checks apply.
The predicted salary is between 28800 - 42000 £ per year.
Our global client requires an experienced customer coordinator to join their team for a minimum period of 6 months.
Main Responsibilities:
- Handle inbound and outbound calls from customers to an exceptional standard.
- Respond professionally to customer emails and letters.
- Maintain accurate records of interactions, applications, and transactions.
- Provide support to customers who are in financial difficulty, challenging personal circumstances, or who are vulnerable with compassion and understanding.
- Ensure compliance with policies and relevant legislation, especially around forbearance and vulnerable customers.
- Liaise with external partners that support our client in the collection of arrears and the disposal of assets when they are returned or repossessed.
- Identify and refer any agreements that may potentially involve fraud and trace customers who have been reported as gone away.
- Achieve a high pass rate on quality assurance conducted on your interactions.
Qualifications, skills, and experience:
- Previous experience in motor finance and/or a customer service environment.
- Great communicator with the ability to build relationships, being compassionate and considerate.
- Good organisational skills, with the ability to prioritise, multitask and meet deadlines, which can come with an element of working under pressure.
- Strong team player.
- Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.
This role is subject to satisfactory references to include a DBS check and financial check. Whilst there is no contractual right to work from home, the flexibility our client offers is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. The working hours are 35 hours 9-5, Monday to Friday. There is the option to take a 30-minute lunch over 4 days, so that the fifth day will be a 2 pm finish. This early finish will vary to ensure that there is good resource coverage within the team. There is also a requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year, with a day taken off in lieu during the week.
Customer Coordinator employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Coordinator
✨Tip Number 1
Familiarise yourself with the Financial Conduct Authority’s regulatory framework and Consumer Duty. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to compliance, which is crucial for a Customer Coordinator role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since the job involves handling sensitive customer interactions, being able to convey compassion and understanding through your tone and language is essential.
✨Tip Number 3
Research common challenges faced by customers in financial difficulty. Being knowledgeable about these issues will allow you to provide better support and show that you can empathise with vulnerable customers during your interview.
✨Tip Number 4
Network with professionals in the motor finance and customer service sectors. Building connections can provide insights into the industry and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Customer Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and motor finance. Use specific examples that demonstrate your ability to handle challenging situations with compassion and understanding.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships. Mention your awareness of the Financial Conduct Authority’s regulatory framework and how it relates to the role.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to multitask under pressure. Provide examples of how you've successfully managed deadlines in previous roles.
Prepare for Potential Questions: Anticipate questions related to handling vulnerable customers and compliance with policies. Be ready to discuss your approach to these situations during any interviews or assessments.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in motor finance. Be ready to share specific examples of how you've handled challenging situations with customers, demonstrating your compassion and understanding.
✨Demonstrate Your Communication Abilities
As a Customer Coordinator, effective communication is key. Prepare to discuss how you build relationships with customers and external partners. Practise articulating your thoughts clearly and professionally, both verbally and in writing.
✨Understand the Regulatory Framework
Familiarise yourself with the Financial Conduct Authority’s regulatory framework and Consumer Duty. Being knowledgeable about these regulations will show that you are serious about compliance and can handle sensitive customer situations appropriately.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle vulnerable customers or those in financial difficulty. Think of scenarios where you’ve had to show empathy and problem-solving skills, and be prepared to explain your thought process during those situations.
