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For Companies At a Glance
- Tasks: Lead the bank's digital strategy and enhance customer experience across platforms.
- Company: Join a prestigious international bank focused on digital transformation and customer engagement.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, pension, and hybrid working options.
- Why this job: Be at the forefront of digital innovation in banking and shape the future of customer experience.
- Qualifications: Over 10 years in digital banking with proven leadership in transformation and customer journey optimisation.
- Other info: This is a strategic role reporting directly to the CEO, offering significant influence and impact.
The predicted salary is between 72000 - 108000 £ per year.
We’re supporting an established international bank in the search for a Head of Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap.
About the Role
As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology, and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards.
Key Responsibilities
- Develop and implement the digital channels strategy in line with business goals
- Own the end-to-end customer journey across key digital platforms
- Drive continuous improvement and innovation in digital product delivery
- Oversee platform performance and collaborate with technology teams on enhancements
- Align digital initiatives with transformation and growth objectives
- Act as a key voice in executive-level discussions on customer experience and digital change
About You
We’re seeking a senior digital leader with deep expertise in digital banking and transformation. You’ll combine strategic thinking with hands-on leadership, and have a clear track record of delivering impactful digital change within regulated environments.
You will bring:
- Over 10 years’ experience in digital banking, with a strong track record in senior leadership roles
- Deep understanding of digital platforms and customer journey optimisation within financial services
- Proven ability to lead complex, cross-functional digital transformation programmes
- Hands-on experience with core banking systems and CRM tools (including Salesforce)
- Commercially astute with a strategic mindset focused on driving innovation and customer value
- Confident stakeholder manager with experience engaging at executive and board level
What’s on Offer
- Competitive salary
- Bonus, private healthcare, pension, and additional benefits
- Hybrid working model (3 days on-site in Central London)
- Opportunity to shape the digital future of an established and ambitious bank
Head of Digital Channels employer: ea Change
Contact Detail:
ea Change Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital Channels
✨Tip Number 1
Network with professionals in the banking and digital transformation sectors. Attend industry events, webinars, or conferences where you can meet key players and learn about the latest trends. This will not only enhance your knowledge but also increase your visibility to potential employers.
✨Tip Number 2
Showcase your expertise in digital banking by sharing insights on platforms like LinkedIn. Write articles or posts about successful digital strategies you've implemented or observed. This positions you as a thought leader and can attract the attention of hiring managers looking for someone with your background.
✨Tip Number 3
Prepare for interviews by familiarising yourself with the bank's current digital initiatives and challenges. Research their competitors and understand the market landscape. This knowledge will allow you to speak confidently about how you can contribute to their digital strategy.
✨Tip Number 4
Engage with the bank's social media channels and online presence. Comment on their posts or share relevant content that aligns with their values and goals. This demonstrates your genuine interest in the organisation and can help you stand out as a candidate.
We think you need these skills to ace Head of Digital Channels
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in digital banking and transformation. Focus on specific achievements that demonstrate your ability to lead complex, cross-functional projects and optimise customer journeys.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital innovation in banking. Discuss how your strategic mindset and hands-on leadership style align with the bank's goals for digital transformation and customer experience.
Highlight Relevant Skills: Emphasise your deep understanding of digital platforms and core banking systems, particularly CRM tools like Salesforce. Showcase your stakeholder management skills and experience engaging with executive-level discussions.
Showcase Your Vision: Articulate your vision for the future of digital channels in banking. Discuss how you would approach developing and implementing a digital strategy that aligns with the bank's transformation objectives and enhances customer engagement.
How to prepare for a job interview at ea Change
✨Showcase Your Strategic Vision
As a candidate for the Head of Digital Channels, it's crucial to articulate your strategic vision for digital banking. Prepare to discuss how you would align the bank's digital strategy with its overall business goals and demonstrate your understanding of current trends in digital transformation.
✨Highlight Cross-Functional Leadership Experience
This role requires collaboration across various teams. Be ready to share specific examples of how you've successfully led cross-functional projects in the past, particularly in regulated environments. Emphasise your ability to engage with senior leadership and drive initiatives that enhance customer experience.
✨Demonstrate Customer-Centric Thinking
The bank is looking for someone who can optimise the customer journey across digital platforms. Prepare to discuss your approach to customer engagement and how you've previously improved customer experiences through innovative digital solutions.
✨Prepare for Executive-Level Discussions
Since this role involves acting as a key voice in executive discussions, practice articulating your ideas clearly and confidently. Be prepared to answer questions about how you would handle challenges in digital transformation and how you would communicate these strategies to the board.
