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- Tasks: Be the friendly face ensuring smooth train journeys and assisting passengers.
- Company: Join a Top Employer dedicated to inclusivity and empowering its people.
- Benefits: Enjoy free travel, discounts, a pension scheme, and more perks!
- Why this job: Make a real impact in a fast-paced environment while connecting with diverse people.
- Qualifications: No specific experience needed; just bring your enthusiasm and commitment!
- Other info: Shift work required; safety training provided, and blind screening for applications.
The predicted salary is between 28800 - 43200 £ per year.
Eight times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
Ready to be the friendly face of our platforms?
We’re currently recruiting for Customer Service Officers for future positions in London St Pancras.
Are you ready to play a crucial role in ensuring smooth, safe, and punctual train journeys?
We’re looking for dedicated individuals to join our team in a fast-paced, customer-focused environment.
As a Customer Service Officer, you will:
o Dispatch Trains Safely and Timely: Take charge of ensuring trains depart on schedule, while adhering to all safety protocols.
o Customer Advice & Guidance: Provide clear, friendly, and helpful advice to passengers throughout their journey.
o Support with Security Searches: Assist with station security procedures to keep passengers safe and secure.
o Proactive Customer Engagement: Be visible and approachable at all times, offering support and assistance as needed.
o Assist with Boarding and Disembarking: Help passengers as they board and leave
You will be required to work shifts as early as 5.00am and ends around 12.30am, including some evenings and weekends and you’ll be paid a shift allowance on top of your basic salary.
All of the safety critical training will be provided. Offers to successful candidates are therefore subject to satisfactory completion of a safety critical medical assessment, including drugs and alcohol screening and colour vision testing.
Not only will you be in line to join a fantastic team at London St Pancras station, you will also enjoy a wide range of benefits:
o Free travel on the East Midlands Railway network.
o Discounted travel (up to 75% off across the rail network and other train operating companies)
o Friends and Family discounted tickets
o Defined benefit railway pension scheme
o Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!
o This all sound great! What are the next steps?
Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.
If you successfully pass all stages of the recruitment process, you will be placed into our talent pool, for a maximum time of 12 months. Once you have a place in the pool, you won’t need to re-apply for the vacancy again for a whole 12 months. If a role becomes available during this time, we will pick up the phone to make you a job offer!
At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
Customer Service Officer employer: East Midlands
Contact Detail:
East Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarize yourself with the East Midlands Railway network and its services. Understanding the routes, schedules, and common passenger inquiries will help you stand out during the interview process.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will show that you're ready to be the friendly face of our platforms.
✨Tip Number 3
Be prepared to discuss your availability for shifts, including early mornings and late nights. Showing flexibility and a willingness to work varied hours can make you a more attractive candidate.
✨Tip Number 4
Research the importance of safety protocols in the railway industry. Being knowledgeable about safety measures will demonstrate your commitment to ensuring smooth and secure train journeys.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of a Customer Service Officer. Tailor your application to highlight relevant experiences that align with these duties.
Craft Your CV: Ensure your CV is clear, concise, and free of personal information such as your name. Focus on showcasing your customer service experience, communication skills, and any relevant training or certifications.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your ability to work in a fast-paced environment and your commitment to providing excellent customer service.
Submit Your Application Online: Complete the online application form on the company's website and upload your CV and cover letter. Double-check that all information is accurate and that you have followed the instructions regarding personal information.
How to prepare for a job interview at East Midlands
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm and friendly under pressure, as this role requires a proactive approach to customer engagement.
✨Understand Safety Protocols
Familiarize yourself with basic safety protocols related to train operations. Demonstrating knowledge about safety measures will show that you take the responsibilities of the role seriously and are committed to ensuring passenger safety.
✨Emphasize Flexibility and Teamwork
Since the position involves shift work, express your willingness to work various hours, including early mornings and late nights. Also, highlight your ability to work well in a team, as collaboration is key in a fast-paced environment.
✨Be Yourself
The company values authenticity and inclusivity, so don’t hesitate to bring your true self to the interview. Share your unique experiences and perspectives, as they contribute to a diverse workplace culture.
