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- Tasks: Lead and manage all on-site hospitality services independently.
- Company: Join a multi award-winning catering company serving over 45,500 customers daily.
- Benefits: Enjoy perks like free lunch, birthday leave, and monthly masterclasses with Michelin-starred chefs.
- Why this job: Be part of a dynamic team focused on innovation and exceptional customer service.
- Qualifications: 2-3 years in hospitality management; degree level education preferred.
- Other info: Opportunities for personal development and volunteering days included.
The predicted salary is between 36000 - 60000 £ per year.
We're a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for an experienced Hospitality and Guest Services Manager to join our team. This role is Monday to Friday. This is a single-person site position. The successful candidate will operate independently, overseeing all on-site responsibilities.
Inspired by food and passionate about provenance, you're a proactive team leader with plenty of creative ideas, ready to adapt to a dynamic business environment. With existing hospitality management skills, you'll be responsible for managing and monitoring all areas of service and standards, including budgetary controls and targets, forecasting and driving revenue - proven strategic business management is essential for this role.
Whether planning for innovation, attending BM Caterers forums, or implementing our concepts and menus, you'll bring a level of professionalism and commitment to the development of yourself and your team, ensuring the highest standards of customer service and care.
Ideally, you will have 2-3 years of experience working in a similar corporate dining service environment, with extensive hospitality experience. You will be confident managing a team to achieve targets whilst ensuring the customer experience is an exceptional one. You will be skilled and knowledgeable about food production, service and managing cost controls. Ideally, you will be educated to degree level or equivalent, with Food Safety at Level 3 and Health & Safety at Level 2 (or equivalent).
BM Caterers are committed to supporting and developing you to further your career with us. Our benefits include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday - a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
Contact Detail:
BM Caterers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality and Guest Services Manager
✨Tip Number 1
Familiarise yourself with the latest trends in hospitality and guest services. Being knowledgeable about current industry standards and innovations will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the catering and hospitality sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and achieving targets. Be ready to share specific examples of how you've improved customer service or driven revenue in past roles.
✨Tip Number 4
Research BM Caterers thoroughly. Understanding their values, mission, and the specific benefits they offer can help you tailor your approach and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Hospitality and Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality management. Focus on your achievements in previous roles, especially those that demonstrate your ability to manage teams and improve customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and hospitality. Mention specific examples of how you've successfully managed budgets, driven revenue, or implemented innovative ideas in past positions.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your degree and any certifications like Food Safety Level 3 and Health & Safety Level 2. This will show that you meet the essential criteria for the role.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you motivate your team. Provide examples of how you've led teams to achieve targets while maintaining high standards of customer service.
How to prepare for a job interview at BM Caterers
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in hospitality management. Discuss specific examples where you successfully managed a team or improved customer service standards, as this role requires proven skills in these areas.
✨Demonstrate Your Strategic Thinking
Prepare to discuss how you've previously driven revenue and managed budgets. Be ready to share strategies you've implemented that led to successful outcomes, as strategic business management is essential for this position.
✨Emphasise Your Passion for Food
Since the company is inspired by food and provenance, express your enthusiasm for culinary arts. Share any relevant experiences or ideas you have about food production and service that could enhance the guest experience.
✨Prepare Questions About Company Culture
Research BM Caterers and prepare thoughtful questions about their culture and values. This shows your genuine interest in the company and helps you assess if it’s the right fit for you, especially since they value professional development and team commitment.
