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- Tasks: Support managers and empower colleagues in a dynamic HR role.
- Company: Join Kingdom Services Group, a people-first organisation focused on positive workplace culture.
- Benefits: Enjoy hybrid working, competitive salary, and access to personal development opportunities.
- Why this job: Make a meaningful impact while growing professionally in a supportive team environment.
- Qualifications: 2+ years in HR with Level 5 CIPD or equivalent required.
- Other info: Flexible working options available; apply now to join a valued HR advisory team.
The predicted salary is between 29000 - 29000 £ per year.
Make a Meaningful Difference in a People-First Role. Are you an experienced HR professional ready for a new challenge where your impact truly matters? Kingdom Services Group is offering a fantastic opportunity for a Colleague Centre Advisor to join our dynamic team. This role isn’t just about policies and processes — it’s about people. You’ll play a key part in fostering a positive, high-performing workplace by supporting managers and empowering colleagues across the business. If you’re looking to make a real difference while continuing to grow professionally, this could be the perfect fit.
Location: Head Office, Kingdom House, Newton-Le-Willows, WA12 0HF
Contract: Permanent
Salary: £29,000 per annum
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours/week)
Hybrid working: Up to 2 days working from home per week (as agreed with your manager)
Benefits: We believe in rewarding talent and supporting our people. As part of the Kingdom team, you’ll have access to a wide range of benefits and opportunities:
- Competitive salary
- Advanced / early pay access
- Weekly recognition and reward scheme
- On-site parking
- Free uniform and equipment
- Death in Service insurance
- Free access to our colleague app – packed with wellbeing support, discounts & more
- Community Social Value Days
- Refer-a-friend scheme with bonus
- Access to personal development through Kingdom Academy
- Supportive, award-winning team culture
What We’re Looking For:
Experience & Qualifications:
- At least 2 years’ experience in HR, People, or Office Management
- Minimum Level 5 CIPD or equivalent
- Demonstrated ability to manage HR matters confidently and professionally
- Working knowledge of up to date employment legislation
What You’ll Be Doing:
As a Colleague Centre Advisor, you’ll act as a trusted point of contact for managers and teams, delivering expert HR advice and helping shape a strong, people-centred culture. This is a varied, hands-on role with real responsibility.
Your Key Responsibilities Will Include:
- Leading essential HR processes, such as managing absences, disciplinary actions, grievances, and change requests
- Providing advice on topics like flexible working, maternity/paternity leave, promotions, resignations, and retirements
- Supporting change management initiatives, including restructures and redundancy processes
- Promoting employee relations and coaching leaders on HR best practices
- Recording and managing casework in accordance with company policies and compliance standards
- Collaborating closely with the wider Team and assisting the Head of Colleague Centre
Skills & Attributes:
- Excellent communication and interpersonal skills
- Organised, methodical, and able to meet tight deadlines
- Strong Microsoft Office skills; HR systems knowledge is an advantage
- Self-motivated and collaborative, with a solutions-focused mindset
- Committed to confidentiality, diversity, and ethical practice
This is a fantastic opportunity to step into a valued HR advisory role in a fast-paced but supportive environment. Whether you’re looking to broaden your experience or return to HR in a meaningful way, we’d love to hear from you. Apply now and bring your expertise to a team where people truly come first.
Contact Detail:
Kingdom Services Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague Centre Advisor
✨Tip Number 1
Familiarise yourself with Kingdom Services Group's values and culture. Understanding their people-first approach will help you align your responses during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of Kingdom Services Group on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the Colleague Centre Advisor role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed HR matters. Highlighting your experience with employee relations and change management will showcase your capability to handle the responsibilities of the role effectively.
✨Tip Number 4
Stay updated on current employment legislation and HR best practices. Being knowledgeable about recent changes will not only impress during interviews but also show your commitment to professional development in the HR field.
We think you need these skills to ace Colleague Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HR experience and relevant qualifications, particularly your Level 5 CIPD or equivalent. Use specific examples that demonstrate your ability to manage HR matters confidently and professionally.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for people and your understanding of the role. Mention how you can contribute to fostering a positive workplace culture and support managers effectively.
Showcase Relevant Skills: In your application, emphasise your excellent communication and interpersonal skills. Provide examples of how you've successfully managed HR processes, such as handling grievances or supporting change management initiatives.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an HR role.
How to prepare for a job interview at Kingdom Services Group Ltd
✨Showcase Your People Skills
As a Colleague Centre Advisor, your role revolves around people. Be prepared to share examples of how you've successfully supported colleagues or managers in the past. Highlight your communication and interpersonal skills, as these are crucial for fostering a positive workplace.
✨Demonstrate HR Knowledge
Make sure you brush up on current employment legislation and HR best practices. Be ready to discuss how you've applied this knowledge in previous roles, especially in managing absences, grievances, or change management initiatives.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential HR challenges you might face in the role and how you would handle them. This will show your proactive approach and solutions-focused mindset.
✨Express Your Commitment to Development
Kingdom Services Group values personal development. Share your aspirations for growth within the HR field and how you plan to utilise opportunities like the Kingdom Academy. This demonstrates your eagerness to contribute to the team while advancing your career.
