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- Tasks: Join our team as a Smart Hands Technician, handling server installations and troubleshooting.
- Company: We are a top provider of Data Center and IT infrastructure services globally.
- Benefits: Enjoy flexible hours and the chance to work in dynamic data centre environments.
- Why this job: Be part of a crucial team ensuring seamless IT operations with high precision and efficiency.
- Qualifications: Experience in data centre operations and strong problem-solving skills are essential.
- Other info: Local candidates in the USA and Canada only; no sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
We are a leading provider of Data Center and IT infrastructure services, with a focus on delivering high-quality smart hands and technical support solutions for our clients globally. Our team plays a vital role in ensuring seamless IT operations, particularly for data centers that require high precision and efficiency.
Job Overview: We are looking for a skilled and reliable Smart Hands Technician to assist with IMAC (Install, Move, Add, and Change) activities at our data center facilities. This role requires technical expertise in handling and maintaining data center infrastructure, ensuring that all tasks are performed within the designated Service Level Agreement (SLA) to minimize downtime and ensure smooth operations.
Key Responsibilities:
- Racking and Staging: Assist with the physical racking and staging of servers, switches, and other hardware within data center racks.
- Server Moves: Move servers and other equipment as required to consolidate space and optimize the data center layout.
- Cable Management: Identify and resolve loose cable issues, which could cause downtime, by securing cables and ensuring proper cable management.
- Troubleshooting and Resolution: Provide troubleshooting support for hardware and network issues to avoid service disruptions.
- Compliance with SLA: Ensure that all tasks are completed within the designated 2-hour SLA after ticket creation and acknowledgement.
- Documentation: Maintain accurate records of all activities, including changes, installations, and troubleshooting actions taken.
- Communication: Provide timely updates to clients and internal teams regarding the status of tickets and any issues encountered during the process.
Requirements:
- Experience: Proven experience in data center operations, smart hands services, or IT infrastructure support.
- Technical Skills: Knowledge of DC infrastructure (racking switches, moving servers, and general hardware management). Familiarity with IMAC processes and tools. Experience in handling cable management and troubleshooting downtime-related issues.
- Soft Skills: Strong problem-solving skills and attention to detail. Excellent communication skills to interact with clients and team members. Ability to work under pressure and adhere to SLAs.
- Availability: Ability to work flexible hours, including weekends if required, to meet project demands.
Project Scope:
- Location: This work will involve IMAC-related activities at our data centers in the USA and Canada. The projects will require physical handling of server infrastructure and addressing any immediate hardware-related issues within the stipulated SLA.
- SLA: We expect all tasks to be dispatched and completed within the designated 2-hour SLA after ticket creation/acknowledgement.
Note: Only local candidates in the specified locations are eligible to apply. We are unable to offer sponsorship for this position.
Senior Network Engineer employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Engineer
✨Tip Number 1
Familiarise yourself with the specific IMAC processes and tools mentioned in the job description. Understanding these will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your experience with data centre operations and smart hands services in your conversations. Be ready to discuss specific scenarios where you've successfully managed server moves or resolved cable management issues.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples where you've had to troubleshoot hardware or network issues under pressure. This will illustrate your ability to adhere to SLAs effectively.
✨Tip Number 4
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Being able to provide timely updates and communicate effectively with clients and team members will set you apart.
We think you need these skills to ace Senior Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data center operations and smart hands services. Emphasise your technical skills, particularly in racking, server moves, and cable management, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Use examples from your past experience to demonstrate your problem-solving skills and ability to work under pressure.
Highlight Technical Expertise: In your application, clearly outline your familiarity with IMAC processes and tools. Mention any specific technical certifications or training you have that relate to data center infrastructure.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples of how you've effectively communicated with clients and team members in previous positions. This can be included in both your CV and cover letter.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with data centre operations and smart hands services. Highlight specific examples of how you've handled racking, staging, and troubleshooting in previous roles.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your ability to resolve issues under pressure. Share instances where you successfully identified and fixed hardware or network problems, emphasising your attention to detail.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements and be ready to explain how you ensure compliance with SLAs in your work. Discuss your strategies for managing time effectively to meet tight deadlines.
✨Communicate Clearly and Effectively
Since communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you keep clients and team members updated on ticket statuses and any challenges faced during tasks.
