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For Companies At a Glance
- Tasks: Lead the front office team to deliver exceptional guest service and manage daily operations.
- Company: RBH is a top-rated hospitality company that values diversity, wellbeing, and sustainability.
- Benefits: Enjoy flexible working, discounted hotel stays, enhanced leave, and free meals on duty.
- Why this job: Join a passionate team in a supportive culture at one of the best places to work in hospitality.
- Qualifications: 1-2 years of supervisory experience in hospitality, strong communication skills, and PMS proficiency required.
- Other info: We celebrate individuality and offer a range of social and wellness events throughout the year.
The predicted salary is between 28800 - 43200 £ per year.
JOIN US At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
What you'll be doing...
- Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed
- Address guest needs promptly and professionally, building lasting impressions and guest loyalty
- Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
- Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
- Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction
- Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance
- Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management
- Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships
- Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members
What We Need From You
- A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting
- Proven record of effectively leading a team, building positive dynamics, and coaching for performance
- Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally
- Strong organizational abilities to manage daily operations and administrative tasks efficiently
- Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite
- Resourceful, solution-oriented, and comfortable making decisions under pressure
- Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Front Office Manager employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the specific front office management systems mentioned in the job description, like Opera. Having hands-on experience or knowledge of these systems can set you apart during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight any training or mentoring experiences that demonstrate your ability to build a positive team dynamic.
✨Tip Number 3
Research RBH's values and culture, especially their commitment to diversity and employee wellbeing. Be ready to discuss how your personal values align with theirs and how you can contribute to their inclusive environment.
✨Tip Number 4
Prepare to discuss your approach to guest service and conflict resolution. Think of specific instances where you've turned a negative guest experience into a positive one, as this will resonate well with their focus on outstanding service.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk management and guest service. Use specific examples that demonstrate your leadership skills and ability to handle guest concerns effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of the role. Mention how your values align with RBH's commitment to diversity and employee wellbeing.
Showcase Relevant Skills: Emphasise your proficiency in property management systems and your organisational abilities. Highlight any experience you have with training and mentoring staff, as this is crucial for the Front Office Manager role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality sector.
How to prepare for a job interview at RBH
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any specific examples of how you've handled challenges in a supervisory role.
✨Demonstrate Guest Service Passion
Highlight your commitment to exceptional guest service. Share stories that illustrate how you've gone above and beyond for guests, resolved complaints, or created memorable experiences that foster loyalty.
✨Familiarise Yourself with Hotel Operations
Understand the daily operations of a front office, including check-in/out processes and billing. Be ready to discuss how you would ensure efficiency and high service standards in these areas.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle guest complaints or manage team dynamics, and think about how you would approach these situations.
