Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, drive customer service, and manage store operations.
- Company: Costa Coffee is a global coffee brand known for its vibrant culture and community focus.
- Benefits: Enjoy 50% off food and drinks, a smart pension, and potential bonuses up to £10,000.
- Why this job: Join a diverse team where you can grow, lead, and make a real impact in the community.
- Qualifications: Strong leadership skills and experience in managing successful teams are essential.
- Other info: This is a full-time, permanent role with opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. And as a Store Manager, you can too.
So, why Costa? We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
- Somebody who thrives under pressure
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
Contact Detail:
Costa Coffee Recruiting Team
costa.recruitment@costacoffee.com
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Costa Coffee's values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and developed teams in the past. Be ready to discuss specific situations where you drove customer service excellence or improved team performance.
✨Tip Number 3
Research the local community around the Whitchurch store. Being knowledgeable about the area can help you demonstrate how you would engage with potential customers and enhance the store's presence in the community.
✨Tip Number 4
Prepare to discuss your vision for the store's success. Think about how you would create a welcoming environment and drive sales, as well as how you plan to motivate and train your team to achieve these goals.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Store Manager at Costa Coffee. Highlight your leadership skills and experience in managing teams in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Emphasise your ability to drive customer service culture and manage sales effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention how your values align with Costa Coffee's commitment to diversity, equity, and inclusion.
Showcase Your Achievements: In both your CV and cover letter, include specific examples of past achievements that demonstrate your capability as a leader and your success in driving team performance and customer satisfaction.
How to prepare for a job interview at Costa Coffee
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed and developed teams in the past, highlighting your approach to motivating staff and driving performance.
✨Understand Costa's Values
Familiarise yourself with Costa Coffee's culture and values, such as 'Disciplined to Deliver' and 'Win with Warmth'. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Customer Service Focus
Prepare to discuss your strategies for creating a strong customer service culture. Think about specific instances where you've improved customer satisfaction or driven positive feedback, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice responses to potential challenges you might face as a Store Manager, such as handling difficult customers or managing team conflicts.
