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- Tasks: Provide top-notch support for desktops, laptops, and mobile devices while troubleshooting tech issues.
- Company: Join A&O IT Group, a trusted global IT services provider with over 50 years of expertise.
- Benefits: Enjoy ongoing training, recognition awards, and a diverse, inclusive work environment.
- Why this job: Work with leading brands, tackle exciting tech challenges, and enhance your skills in a supportive team.
- Qualifications: 1-3 years in Windows Desktop support; experience with Microsoft tools and excellent problem-solving skills required.
- Other info: This role includes a post-offer background verification and values diversity in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
Join our global team of over 1,000 engineer support heroes, and work with some of the world’s leading brands, from high-street giants to energy multinationals and financial institutions. Not only will you be working alongside a highly experienced and dedicated project team, but you will also have an opportunity to gain exposure to the latest hardware and tools, including our own bespoke engineer software.
The role:
- Handle Incidents and Service Requests and near desk support;
- Provide services to End Users that include the following:
- End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs;
- Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
- Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);
- Locally-attached devices (e.g. personal printers, projectors);
- Daily health checks to End User Devices and Network attached devices as required;
- Meeting room support as required.
About you:
- You will have a minimum 1-3 years’ experience in Windows Desktop support.
- Experience in:
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow);
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Your success is our success and that’s why we will support you in reaching your full potential through ongoing training and development. We take reward and recognition seriously, each quarter we recognise service excellence globally as part of our Engineer Hero Awards.
If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.
A&O IT Group
As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.
This role is subject to a post-offer Background Verification in accordance with the local country legislation.
We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.
Contact Detail:
A&O IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 7-10 and Microsoft Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of A&O IT Group on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved technical issues, as this will demonstrate your analytical abilities and fit for the role.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves providing excellent support to end users, being able to communicate effectively and build rapport is crucial.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Windows Desktop support, particularly with Windows 7-10, Microsoft Active Directory, and MS Office 365. Use specific examples to demonstrate your troubleshooting skills and familiarity with helpdesk ticketing systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the job requirements, especially your ability to handle incidents and service requests effectively.
Showcase Relevant Skills: Emphasise your analytical and problem-solving skills in your application. Provide examples of how you've successfully managed multiple tasks and met SLAs in previous roles.
Highlight Continuous Learning: Mention any ongoing training or certifications you are pursuing that relate to desktop support or IT services. This shows your commitment to professional development and aligns with the company's values of supporting employee growth.
How to prepare for a job interview at A&O IT Group
✨Know Your Technical Stuff
Make sure you're well-versed in Windows 7-10, Microsoft Active Directory, and the other technologies mentioned in the job description. Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you've successfully resolved issues.
✨Showcase Your Communication Skills
As a Desktop Support Engineer, you'll need to communicate effectively with end users. Prepare examples of how you've built rapport and provided excellent customer service in previous roles. This will demonstrate your ability to handle user queries with patience and clarity.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss your analytical and problem-solving skills. Think of specific instances where you identified a problem, analysed it, and implemented a solution. This will show that you can think on your feet and handle technical challenges efficiently.
✨Understand the Company Culture
Research A&O IT Group and their commitment to diversity and employee development. Be ready to discuss how your values align with theirs and how you can contribute to a positive team environment. This shows that you're not just looking for a job, but a place where you can grow and thrive.
