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- Tasks: Lead daily operations of premium serviced apartments and ensure guest satisfaction.
- Company: Join a fast-growing STR company in Central London focused on exceptional guest experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven team that values efficiency and guest happiness.
- Qualifications: Experience in short-term rental management and strong communication skills are essential.
- Other info: Ideal for self-driven individuals passionate about hospitality and business growth.
The predicted salary is between 36000 - 60000 £ per year.
We are a fast-growing short-term rental (STR) company specializing in premium serviced apartments in Central London. Our mission is to provide exceptional guest experiences while optimizing property performance. We’re seeking a talented Operations Manager to take the lead in managing day-to-day operations, driving efficiency, and scaling our portfolio.
Key Responsibilities:
• Property Management: Oversee the operations of our serviced apartment portfolio, ensuring seamless check-ins, check-outs, and guest satisfaction.
• Landlord Relations: Source new properties and build strong relationships with landlords and property partners.
• Guest Experience: Handle guest communications, resolve complaints promptly, and maintain top-tier review scores.
• Operational Efficiency: Manage cleaning schedules, maintenance teams, and inventory to ensure flawless apartment readiness.
• Process Optimization: Identify and implement improvements in operational workflows and technology.
• Team Leadership: Supervise and coordinate with contractors, cleaners, and service providers.
Qualifications:
• Proven experience in Short term rental property management, serviced apartments, or hospitality operations.
• Strong knowledge of STR platforms (e.g., Airbnb, Booking.com) and property management software like Hostaway and Guesty.
• Excellent communication and the ability negotiate
• Ability to manage relationships with landlords, guests, and service providers.
• Detail-oriented with a focus on delivering exceptional guest experiences.
- Self-driven with a passion to build and grow a business
STR Serviced Apartments Operations Manager employer: LuxuryLondonStays
Contact Detail:
LuxuryLondonStays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land STR Serviced Apartments Operations Manager
✨Tip Number 1
Familiarize yourself with the latest trends in the short-term rental market, especially in Central London. Understanding the competitive landscape will help you demonstrate your knowledge during interviews and show how you can contribute to our mission.
✨Tip Number 2
Network with professionals in the hospitality and property management sectors. Attend industry events or join online forums to connect with others who share your passion for serviced apartments. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Highlight your experience with STR platforms like Airbnb and Booking.com. Be prepared to discuss specific examples of how you've used these tools to enhance guest experiences or improve operational efficiency in your previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully handled guest complaints or operational challenges in the past. We value candidates who can think on their feet and maintain high standards of guest satisfaction.
We think you need these skills to ace STR Serviced Apartments Operations Manager
Some tips for your application 🫡
Understand the Company: Familiarize yourself with the company's mission and values. Highlight how your experience aligns with their goal of providing exceptional guest experiences in the serviced apartment sector.
Tailor Your CV: Customize your CV to emphasize your relevant experience in short-term rental property management and hospitality operations. Include specific examples of how you've driven efficiency and improved guest satisfaction in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your ability to manage relationships with landlords and guests. Mention your familiarity with STR platforms and property management software, as these are crucial for the role.
Highlight Leadership Skills: In your application, make sure to highlight your team leadership experience. Discuss how you've successfully supervised teams and coordinated with service providers to ensure operational efficiency.
How to prepare for a job interview at LuxuryLondonStays
✨Showcase Your Experience
Be ready to discuss your previous roles in short-term rental property management or hospitality operations. Highlight specific examples where you improved guest experiences or operational efficiency.
✨Know the STR Platforms
Familiarize yourself with popular STR platforms like Airbnb and Booking.com, as well as property management software such as Hostaway and Guesty. Be prepared to discuss how you've used these tools in past roles.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you've successfully managed relationships with landlords, guests, and service providers.
✨Focus on Problem-Solving
Think of examples where you've resolved guest complaints or optimized operational workflows. Show that you're detail-oriented and can handle challenges effectively while maintaining high guest satisfaction.
