PATIENT SERVICE REPRESENTATIVE

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Who We Are

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN, with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

Primary Responsibilities

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient\’s insurance card and driver\’s license.
• Update the electronic medical record system (EMR) and take patients\’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

Requirements

High school diploma or equivalent and knowledge of grammar, punctuation, and sentence structure are required.

Experience

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT, and HCPCS coding, is desired as applicable.

What We Offer

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members, including:

• Company Provided Life and Accidental Death and Dismemberment Insurance
• Company Provided Long Term Disability Insurance
• Employee Stock Ownership Plan
• 401(k) Company Contributions
• Voluntary options for Medical, Dental, Vision, and additional Life Insurance
• Company match in Health Savings Account Plans (restrictions apply)
• Vacation, Personal, Sick, and Holiday Time Off
• An array of team member perks and discounts
• Tuition Assistance Programs
• And more!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Medical Practices

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